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Recognising our key role in serving society, we seek to create a positive impact through all aspects and areas of our activities. We combine a contemporary digital profile with a human face, seeking to deliver value to our people, our clients and our community.

Our social performance at a glance

Investing in our people and their development

Eurobank offers a modern work environment, fostering the development of its people, ensuring equal opportunities for advancement, recognising exceptional performance and encouraging innovation.

Gender diversity

We are committed to promoting equal opportunities and gender equality. Our aim is to achieve balanced representation on all levels.

  • 31% females in BoD
  • 38% females at management level
  • 57% of total employees are female
  • 45% female hires in 2020
  • 30% senior management promotions to females

Workplace flexibility

Having adopted digital technology, we instantly responded to the COVID-19 pandemic and provided our people with the option of working remotely.

Centralised divisions:

  • 80% of our people worked remotely at least once
  • 60% worked remotely daily

Branch network:

  • 30% of our people worked remotely at least once
  • 20% worked remotely daily (on average)

Personal development and upskilling

Our learning model aims to help employees gain new knowledge and fine tune their skills. To this end, we adopt international training methodologies and modern educational systems.

Every year over 80% of our employees receive training, equivalent to 4-5 days per employee on average.

Career opportunities

We select our people based on merit, assessing their overall demeanour, skills and knowledge.

Performance evaluation is a key element in employee development. It is consistent with our values and linked to our business objectives. Our employees receive real-time feedback and coaching to benefit from learning and career development opportunities.

Promotions are linked to performance. To restrict management discretion and foster transparency, all promotions are discussed at the Development Committees.

Volunteering

Driven by our values, in 2018 we established Team Up, our volunteer group of employees and their family members, which currently numbers 726 members and 440 hours of volunteering.

The voluntary actions and initiatives are based on our values, the UN 17 Sustainable Development Goals, and our volunteers’ ideas and proposals.

To actively promote corporate volunteering, we offer every volunteer the option of taking one day off a year.

Find out how we are volunteering together with our people.

Supporting our community

True to our commitment to create added value for and give back to our society, we have designed and consistently implement a set of social initiatives. In 2020 alone, we spent over €4.5m in CSR activities.

COVID-19 response

Responding to the COVID-19 pandemic and the unprecedented challenges it posed for our society, we took special initiatives to support our people, our clients and our community:

  • Protecting the health and safety of our employees, with over 60% working remotely.
  • Supporting the public health system, by donating healthcare equipment and supplies to the Greek Ministry for Health and hospital beds to Laiko General Hospital in Athens.
  • Standing by households and businesses by granting moratoria.
  • Recording a 10-year record in credit expansion with €6.4bn in business loans in Greece.
  • Making the most of advanced digital transaction channels to better serve our clients.
  • Informing our clients about all the measures we took to help them make their day-to-day life easier and improve their customer experience, while putting their safety first.

Supporting those in need

Each year, we support numerous organisations and institutions operating across Greece, which mainly support children and vulnerable social groups.

To this end, we stand by:

  • The younger generation.
  • Our local community.
  • Those who serve the country.

Find out all about our actions to support those in need.

Since 2004 we have partnered with the Fashion Targets Breast Cancer campaign, launching the EuroLine Style Mastercard, the very first credit card addressed exclusively to women.

In 2000 Eurobank launched the EuroLine card, with 0.20% of the total value of transactions carried out by Euroline cardholders being donated to the PNOE (Friends of Children in Intensive Care) Foundation.

Fostering education, sports and culture

For us, education, sports and culture are concepts that shape the national identity of a country. Through various donations, we help foster the values that promote the image of Greece.

Education and excellence

Supporting education is a key pillar of our social responsibility. Our initiatives reward excellence and encourage the new generation to pursue knowledge and education:

  • The Great Moment for Education initiative – Since 2003, every year we reward the high-school graduates who achieve top marks in the university entry exams.
  • Scholarships at CTY Greece – We sponsor the scholarship programme, so that gifted and talented students can attend special inspirational educational programmes.

Sports

Sports represent important values for us. This is why we provide sponsorships for Greek athletes and teams whose efforts are invaluable examples of ethical demeanour, perseverance, commitment and self-discipline.

  • Official Sponsor – Sponsoring all the Greek National Basketball Teams since 2001. This is the longest active sponsorship in Greek sports and one of the longest in Europe.
  • Gold Sponsor – Supporting the sailing duo Panagiotis Mantis and Pavlos Kagialis in their endeavours towards the Tokyo 2021 Olympics in the Men's 470 Sailing Class.
  • Bronze Sponsor – Supporting Olympic gold medallist Sofia Bekatorou in her new sailing efforts, this time in the Nacra 17 class.

Culture

Promoting culture and the arts is a priority for Eurobank, as we believe that culture is an inherent part of any dynamic society.

Through our sponsorships in culture we showcase cultural performances in Greece. We have an affiliation with the Greek National Opera and the Athens Concert Hall.

In 2020, we donated €1.24 million to the “Greece 2021” Committee. The Committee was tasked with organising projects and events across Greece to celebrate the landmark anniversary of 200 years since the Greek Revolution of 1821.

Supporting entrepreneurship and innovation

Acknowledging the importance of entrepreneurship for the expansion of the Greek economy, we undertake initiatives aiming to boost healthy entrepreneurship, extroversion and innovation.

Startup ecosystem

Through egg – enter•grow•go, we provide young entrepreneurs with an integrated framework for business incubation, acceleration and cooperation.

We help startups and young businesses along their first steps, offering them opportunities for suitable financing, mentoring, commercial operations, networking and exporting activities.

During 2013-2020:

  • 1000 young entrepreneurs created 245 startups.
  • 130 startups became businesses.
  • 40 businesses received financing from Eurobank with favourable terms (over €2.5m in total).
  • 30 businesses drew equity funding (over €10.2m in total).
  • 87 businesses earned over €9.5m in total.

We run egg – enter•grow•go in collaboration with Corallia, an organisation which offers management services to Greek innovation clusters.

Extroversion

Eurobank focuses on supporting the extroversion of Greek businesses.

We have developed Exportgate, an awarded international trade portal which helps importers and exporters boost their operations through:

  • Updates on new trends and developments.
  • Access to the Trade Club Alliance international business network.

Taking advantage of Eurobank’s presence in SE Europe, we also help Greek businesses unlock their exporting potential through the Go International Business Delegation Programme.

We have also entered into a partnership with Enterprise Greece to boost exports and attract new investments.

Business Excellence

In 2016, in partnership with Grant Thornton, we established the Growth Awards to award business excellence and support the growth of robust enterprises in Greece.

The awards go to enterprises that combine high financial performance, successful corporate history, and the potential to shape the new corporate and work culture landscape.

Innovation

The Eurobank Innovation Centre monitors and assesses all international digital and FinTech advancements to identify opportunities, best practices, new technologies, and advanced solutions and services which improve client experience.

Aiming to promote open collaborative innovation with the startup ecosystem, it organises Beyond Hackathon, a regional annual competition showcasing innovative FinTech (Financial Technology) solutions.

Financial inclusion

We support small-business owners who have limited access to banking loans, especially the unemployed and vulnerable social groups, with micro-financing solutions through the EaSI AFI programme.

Promoting digital literacy and inclusion

Aiming to offer first-class digital services, our digital strategy focuses on enabling and educating our individual and business clients to gain a competitive edge and enjoy an enhanced customer experience through digital channels.

Digital Academy for Business

Digital Academy for Business is a digital platform, aiming to support our clients’ digital literacy and help them through their business digital transformation.

We provide professionals and entrepreneurs with access to various tools and learning resources, such as seminars, workshops, webinars, training etc.

Inclusion

Acknowledging the need for each member of our society to have access to quality digital services, we promote inclusion through various initiatives:

  • Donating tablets to the Greek Ministry of Education in 2020, so young students could have remote access to education.
  • Launching a helpline for assisting older and digitally illiterate clients to use digital channels.
  • Providing our clients access to banking products and services through e-Banking, mobile banking, ATMs and V-Banking.
  • Making our branch network accessible to people with disabilities or special needs.