Eurobank Mobile App

Fast login / logout

To log in to the Eurobank Mobile App, you only need a 4-digit PIN. You set it yourself when you download the app.

If you have a mobile that supports biometric identification technology, you can log in to the Eurobank Mobile App:

• With Face ID, if you have activated Face ID on your device.
• Using your fingerprint, provided you have activated the Touch ID system on your device and the Touch ID function on the app.

Additionally, if your mobile supports this technology, you can log out quickly simply by shaking your mobile (Shake2Logout).

Transfer funds without an account number

With IRIS Payments you can transfer up to €500 a day to anyone in Greece.

You do not need to know their account number or IBAN:

• To transfer funds to friends, you only need to know their mobile number.
• To pay freelancers and small businesses, you only need to know their mobile or tax number. Otherwise you can scan the QR code of their business with your mobile.

IRIS Payments supports direct free-of-charge transactions between Greek banks.

Real-time push notifications for your card activity

With the Eurobank Mobile App you receive real-time push notifications on your mobile for any activity on your cards. You get notified for:

• Debit or credit charges on your card for purchases through POS.
• Debit or credit charges on your card for online purchases.
• Cash withdrawals at ATMs.

You receive push notifications for any activity, regardless of the amount, at no extra charge and without having to register for the service.

Push notifications are sent for any activity on Eurobank debit, credit, prepaid or e-prepaid cards.

You can deactivate or activate the notifications through the Eurobank Mobile App Settings:

Profile > Settings > Notification Settings > Card Transactions

You may also choose the notification language (Greek / English):

Profile > Settings > Notification Settings > Language

All your products with Eurobank on your dashboard

You can view all your products with Eurobank on your mobile dashboard. They are separated into categories based on your needs:

• My day-to-day banking – Your accounts, your credit cards and your prepaid cards.
• My loans – Your personal, mortgage and green loans.
• My investments – Your savings in time deposits and investment products.
• My insurance plans – Your insurance, pension and endowment plans.

You can choose the order in which your products appear in each category.

You can keep track of your products easily through brief details listed on their respective cards, smart visuals and interactive charts.

Your finances across banks in Greece and abroad

Through the open banking Account Aggregation service you can get a consolidated view of your accounts and credit cards with other banks:

• In Greece: Alpha Bank, National Bank of Greece and Piraeus Bank
• Abroad: Eurobank Cyprus, Eurobank Private Bank Luxembourg SA, N26 and Revolut

You must have e-Banking and valid login credentials at these banks.

To monitor your finances across banks on your dashboard, activate the connection to the bank you wish. It is easy to do so through the Eurobank Mobile App, providing your consent for each connection.

Through the Eurobank Mobile App, for each of the connected banks you can monitor:

• Your deposit accounts: available balance, account balance, and account details (name/description and IBAN).
• Your credit cards: current amount due, available credit only for Alpha Bank and Piraeus Bank cards, credit limit, and card details (name/description and number).
• Your debit and prepaid cards (only from Greek banks): available balance, card activity of the last 12 months, and card details (name/description and number).

Access to the €pistrofi app

Through the Eurobank Mobile App you can directly access the €pistrofi app of the €pistrofi loyalty programme. Choose €pistrofi app from the tab bar:

• If you have already downloaded the app to your mobile, you are transferred directly to the €pistrofi app.
• If you have not downloaded the app to your mobile, you are automatically transferred to the online store to download it free of charge.

However, you can easily view your available €pistrofi euros from the Quickview menu.

Find an ATM or branch near you

If you have activated the GPS on your mobile, through the Eurobank Mobile App you can locate ATMs and branches near you across Greece.

Retrieve your card PIN

Should you forget your debit or credit card PIN, you can retrieve it anytime through:

• Your card settings. On the app dashboard, select the card whose PIN you want to retrieve and then choose: Settings > PIN Retrieval (Information and Security section)
• Your Profile > Settings > Card Settings. Select the card whose PIN you want to retrieve and then choose: PIN Retrieval (Information and Security section)

To view you card PIN, fill-in your card CVV2 and then complete your identification via biometrics or your 4-digit log-in PIN.

If haven’t already activated Device Identification, activate it from the Security Settings of the app. Otherwise, you will not be able to retrieve your PIN.

Quickly view what's important

Tap on Quickview to get the basics about your day-to-day banking products:

• Your total deposit balance.
• The tax deductions you have built up from expenses paid using electronic means by Eurobank.
• The euros you have earned from the €pistrofi loyalty programme.
• The euros you have earned from cards linked to special loyalty programmes.
• The paid-in / paid-out amounts for your account activity for the current month (e.g. payments, purchases, payroll etc.).

Your interactive timeline

Your account activity appears on your timeline. You can view the balance and the paid-in / paid-out amounts interactively. This way, you keep track of your finances over time.

Interactive timeline:

• It shows your activity log for every account, going back 1 year.
• It goes through your activity log when you scroll up or down. It displays the balance on the date you stop.
• When you choose a transaction, you can view its details.
• On the paid in / paid out bar you can view the amounts paid in and paid out of your account for the month where you have stopped.

Fast transactions with the red button on every screen

There is always a red button on your screen. Tap it to access the transaction categories where you can carry out a new transaction:

• Transfer funds to your account or someone else's account in Greece or abroad.
• Transfer up to €500 with a mobile or tax number (IRIS Payments).
• Pay bills, debts and card or loan instalments, issue stamp duties etc.
• Load your prepaid card or e-Pass for Attiki Odos.

Standing orders

Setting up, viewing and managing your standing orders on your Eurobank Mobile App is easier and faster than ever.

Through the Eurobank Mobile App, you may only set up a standing order from your account and not your credit card.

To set up a standing order:

1. Dashboard > New transaction (red button) > Standing orders
2. Choose the category of the company or organisation (e.g. Energy)
3. Choose the company or organisation (e.g. DEH)

Otherwise, tap on the red button and type the name of the company or organisation in the Search field.

To view your standing orders, go to:

• My day-to-day banking > Choose account > Standing orders
• History > Standing orders

Scan to pay

With the Eurobank Mobile App you can scan the barcode of the bill you wish to pay. In this way you avoid any mistakes and do not waste time filling in the payment code or the amount every time.

Your favourite transactions

When you carry out a transaction, you can save it to your favourite transactions, to carry it out again without having to fill in all the details again.

Your default account

You can set a default account to be charged for your transactions. Every time you carry out a transaction, the details of your default account appear automatically.

So you get to pay less than what you would pay for transactions at a branch or through EuroPhone Banking.

Find out all the Eurobank fees.

Take charge of your cards with Cards Control

Cards Control enables you to manage your debit, credit and prepaid cards effortlessly and safely from your mobile.

Card by card, you can:

• Freeze/unfreeze your card temporarily if you have misplaced it, rather than cancel it immediately.
• Switch on/off your debit card for ATM cash withdrawals directly from your account.
• Change the daily cash withdrawal limit of your debit card.
• Switch on/off your credit card for ATM cash withdrawals.
• Switch on/off your card for shopping and paying in Greece and or abroad.
• Switch on/off your card for in-store and online shopping and paying.
• Activate your card if it is new or reissued. For new cards, you also get your PIN. This way you do not need to come to one of our branches or ATMs, or call EuroPhone Banking.

In case you have frozen your card temporarily, you can neither withdraw cash from ATMs nor shop online or in-store.

Note that, while your card remains frozen, some transactions still go through:

• Standing orders on your card.
• Transfers to and from accounts linked to your card.
• Credit card payments through your account or other ways.
• Card PIN changes at ATMs.

How to activate Cards Control

To activate the Cards Control service free of charge, log in to Eurobank Mobile App:

Profile > Settings > Cards Settings > Cards Control

Alternatively, activate the service through any of your active Eurobank card:

1. Go to: Dashboard > My day-to-day banking > Tap on any Eurobank card
2. Tap on the arrow pointing down
3. Go to: Your card > Cards Control

You can deactivate Cards Control any time you want. In this case, all cards change back to their default settings. Only your daily cash withdrawal limit remains unchanged.

Manage your Eurobank cards with Cards Control service through e-Banking.

How to view your credit card instalments

Through your Eurobank Mobile App, you can check the upcoming instalments on your credit cards whenever you want. For each instalment, you may view the:

• Name of the business where the transaction was carried out.
• Transaction date.
• Date when the next instalment is charged.
• Credit card number.
• Credit card holder’s name.
• Outstanding balance for the transaction.
• Amount of next instalment.
• Sequence number of next instalment and total instalments. For example: 27/48.

If you are an additional card holder, in this screen, you may only view the instalments for the credit card issued in your name. If you are the primary card holder, you may view all the instalments for all the credit cards.

To view the upcoming instalments on your credit cards:

1. Dashboard > My day-to-day banking > Choose your card
2. Card Statement > Next instalments

You can also view the upcoming instalments on your credit cards through your e-Banking.

Salaried employees, pensioners and farmers

If you are a salaried employee, a pensioner up to 70 years old or a farmer, you can build up your tax deductions when you buy products or make payments through the Eurobank Mobile App.

Automatic expense calculator

The Eurobank Mobile App Expense Calculator adds up all the transactions that build up your tax deductions.

Every time you make a new payment, shop online or carry out an online transaction that builds up your tax deductions, the Expense Calculator adds it automatically to your total. You do not have to do anything else.

You can see the total amount of your expenses in Quickview.

Interactive visual of expenses

To view your expenses in detail, tap the Tax Deduction icon on the tab bar.

In this section, you can see the total amount of your expenses that build up your tax deductions. You can view your expenses in detail per month or per expense category (e.g. supermarkets, phone bills, petrol stations).

In addition, through the target card, you can fill in your annual income and set up your personal target for your tax deductions.

Every time you shop, you can see how closer you are to your target in percentage and euros.

Biometric identification

If you have a mobile that supports biometric identification technology, you can log in to the Eurobank Mobile App:

• With Face ID, if you have activated Face ID in the app.
• With your Touch ID only, if you have activated Touch ID in the app.

You must also have activated Face ID and Touch ID on your mobile.

4-digit PIN, Touch ID or Face ID confirmation

Confirm the transactions you carry out for any amount with 4-digit PIN, Touch ID or Face ID.

Additional step for transaction approval

If our advanced systems flag certain Eurobank Mobile App transactions as suspicious, we offer you an additional way to check they are valid.

Before completing the transaction, an additional authorisation step appears on your screen. It informs you that you also need to approve the transaction through your mobile:

1. On your screen you see a 4-digit code, the last digits of your mobile where the confirmation SMS was sent and the time left to complete the additional step.
2. You receive an SMS from Eurobank with a link. Open the link to see the 4-digit code. The two codes must be the same.
3. Check closely the transaction details.
4. Approve or reject the transaction.

Once you approve the transaction, you receive a push notification on you mobile confirming that the step has been completed. Tap on it and return to the Eurobank Mobile App. Just continue from the point you stopped.

The advanced additional security mechanism for online transactions does not need to be activated. We activate it automatically when necessary. This way, we ensure that your transactions are valid.

Sign up to the app again

For your own security, you must sign up again to the Eurobank Mobile App every 6 months. Fill in your e-Banking Username and Password again and set a new or the same 4-digit PIN.

You can change your 4-digit PIN any time through the Security settings.

Fast logout

If you have a mobile that supports this technology, you can choose Shake2Logout from the App settings so you can log out quickly, simply by shaking your mobile.

Advanced online protection

The Eurobank systems are protected by strong next generation Firewall. When you carry out transactions, your data is transferred encrypted using a 256-bit key and the TLS protocol for communications.

Find out how we safeguard your online transactions.

To use the Eurobank Mobile App you must have a smartphone with:

• iOS 12+
• Android 7+

Set a new 4-digit PIN for your Eurobank Mobile App through the app:

1. Open the Eurobank Mobile App.
2. Tap on > I've forgotten my PIN.
3. Enter your e-Banking Username and Password.
4. Set your new 4-digit PIN for the Eurobank Mobile App.

Not yet. If your business is a legal entity, you can use the Eurobank Business App for businesses.

For the moment, only natural persons can use the Eurobank Mobile App:

• Individuals
• Freelance professionals
• Sole proprietorships

Call EuroPhone Banking immediately:

• +302109555000

Our representative will immediately terminate your mobile’s access to the Eurobank Mobile App.

When you get a new mobile, download the official Eurobank Mobile App again to carry out secure transactions.