Emergency FAQs

Call EuroPhone Banking immediately to cancel the card:

• +302109555000

If you request a replacement card, you will receive it:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

If the ATM is located at one of our branches and it is during business hours, inform the branch.

Alternatively, call EuroPhone Banking immediately:

• +302109555000 

We cancel your card and issue a new one. You will receive your new credit card:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

If you have misplaced your card, use the Cards Control Service from your mobile phone or computer to freeze it temporarily, rather than cancel it immediately.

Freeze your card temporarily using your mobile phone

Start by activating the Cards Control service free of charge through Eurobank Mobile App:

Profile > Settings > Cards Settings > Cards Control

To freeze temporarily your card:

1. Go to: Dashboard > My day-to-day banking > Tap on your card
2. Tap on the arrow pointing down
3. Go to: Your card > Cards Control > Temporary card deactivation

Freeze your card temporarily using your computer

Log in to e-Banking and choose:

1. Profile > Settings > Card settings > Cards Control service > ENABLE the service
2. Active cards > Click on the card you wish to freeze temporarily
3. Choose: Temporary freeze

This way, neither cash withdrawals from ATMs nor online or in-store shopping can be made while your card remains frozen.

Once you find your card, follow the same steps to unfreeze it.

If your card card has been lost or stolen, call EuroPhone Banking immediately so that we cancel it.

• +302109555000

What’s wrong?

I’ve forgotten / locked my e-Banking Password.

I’ve forgotten my e-Banking Username.

I’ve locked my business e-Banking login credentials.

I’ve forgotten / locked my 4-digit PIN for the Eurobank Mobile App.

I’ve forgotten my EuroPhone Banking PIN.

I’ve forgotten my card PIN. 

You can get a new Password online, at a branch or over the phone.

Password online

To get a new Password online, you will need:

• The number and PIN of an active Eurobank credit or debit card issued in your name. You cannot use prepaid or Business cards.
• The mobile number you have registered with Eurobank.

GET new Password

Find out step-by-step how to get a new Password online:

1. Fill in your card number and 2 of the 4 digits of your card PIN.
   We will never ask you to reveal your entire card PIN when you get a new Password issued online or at any other time.
2. Choose your mobile number and ask for a One-Time Passcode (OTP).
   You receive a 6-digit OTP via SMS on your mobile. It is valid for 2 minutes.
3. Enter the 6-digit OTP in the ONE-TIME PASSCODE field.

Your Username appears on the next screen.

4. Enter the Password you want to use to log in to e-Banking. Your new Password must consist of 6 to 12 characters with:

• At least 1 letter.
• At least 1 number.

You may use letters, numbers and the symbols “!”, “@”, “$”, “&”, “*”, “_” and “?”. You cannot use the same 3 characters in a row.

You must enter the Password twice for confirmation.

Password over the phone

To get a temporary Password issued online and activate it over the phone through EuroPhone Banking, you must have:

• An active Eurobank card issued in your name.
• A EuroPhone Banking PIN.

GET temporary Password

The temporary Password consists of uppercase letters and numbers.

Write this temporary Password down. You will need it for your identification over the phone through EuroPhone Banking.

To activate your temporary Password, call EuroPhone Banking 24/7 on:

• +30 2109555000

Our representative activates your temporary Password.

For security reasons, the first time you log in to e-Banking with the temporary Password, the system asks you to choose a new Password.

Password at a branch

If you don’t have an active debit or credit card, you haven't registered your mobile number with Eurobank or you don't have a EuroPhone Banking PIN, come to one of our branches.

Bring all your supporting documents so we can update your details.

Our representative issues a new temporary Password on the spot.

For security reasons, the first time you log in to e-Banking with the temporary Password, the system asks you to choose a new Password.

You can recover your Username online, at a branch or over the phone. For security reasons, you also have to choose a new Password.

Username online

To recover your Username online, you will need:

• The number and PIN of an active Eurobank debit or credit card issued in your name. You cannot use prepaid or Business cards.
• The mobile number you have registered with Eurobank.

RECOVER Username

Find out step-by-step how to recover your Username online:

1. Fill in your card number and 2 of the 4 digits of your card PIN.
   We will never ask you to reveal your entire card PIN when you reset your Username online or at any other time.
2. Choose your mobile number and ask for a One-Time Passcode (OTP).
   You receive a 6-digit OTP on your mobile via SMS. It is valid for 2 minutes.
3. Enter the 6-digit OTP in the ONE-TIME PASSCODE field.

Your Username appears on the next screen.

Username at a branch

If you don’t have an active debit or credit card, you haven’t registered your mobile number with Eurobank or you don't have a EuroPhone Banking PIN, come to one of our branches.

Bring all your supporting documents so we can update your details.

Our representative reminds you of your Username.

To activate your business login credentials, you must be the company’s legal representative, special representative or administrator.

Fill in the Reset e-Banking Password Form.

Send it to us any way that suits you:

• Bring it to one of our branches.
• Post it to

Eurobank SA
e-Business Unit
e-Banking Customer Service
Panagouli and Siniosoglou Streets
14234 Nea Ionia, Greece

• Send it by fax to +302103233866.

Set up a new 4-digit PIN for your Eurobank Mobile App through the app.

1. Open the Eurobank Mobile App and choose: I’ve forgotten my PIN.
2. Fill in your e-Banking Username and Password and accept the Terms of Use of the app.
3. Set up a new 4-digit PIN for the Eurobank Mobile App.

Ask to have a new EuroPhone Banking PIN issued. Call EuroPhone Banking 24/7 on:

• +302109555000

Our representative confirms your personal details to issue you with a new EuroPhone Banking PIN. You receive it by post.

Otherwise come to one of our branches, and bring your ID card and an active Eurobank card with you. The whole process is concluded on the spot.

Ask to have a new card PIN issued. Call EuroPhone Banking 24/7 on:

• +302109555000

To complete the process over the phone, you must have a EuroPhone Banking PIN and an active Eurobank card.

Our representative confirms your personal details to issue you with a new card PIN. You may pick it up at one of our branches or receive it by post at the address you give to our representative.

Otherwise come to one of our branches.

Call the Cardlink customer service line:

• +302106303000

Monday to Saturday 09:00 – 22:00

Fill in the details of the disputed transaction carried out with your card on the disputed transaction form.

Bring the form to one of our branches or send it via email at info@eurobank.gr.

Alternatively, come to one of our branches to report the transaction you do not recognise.

If you are worried your personal data may have been compromised, call EuroPhone Banking immediately. 

• +302109555000