My card has been lost / stolen. What should I do?

Call EuroPhone Banking immediately to cancel your card:

• +30 2109555000

If you request a replacement card, you will receive it:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

How do I dispute a transaction on my card?

To dispute online a transaction carried out with a Eurobank debit, credit or prepaid card:

1. Log into your e-Banking.
2. Choose the card you want from the dashboard.
3. Click on the blue Dispute transaction button on the card details screen.
   Alternatively, you can find your transaction under Card activity and choose the 3 dots under ACTIONS to dispute it.

If the transaction was carried out using an inactive card, you can find it on the dashboard, under Inactive cards.

You can include more than 1 transactions with the same reason for dispute in the same request.

Reasons for dispute include:

• Card loss or theft
• Transaction without your prior approval or authorisation
• Transaction with a hotel / car rental company
• Failure to receive product or service
• Other

However, to complete the transaction dispute process online, the following conditions must be met:

• The transaction was carried out in the last 13 months.
• You upload the supporting documents that will be requested.
• You have already cancelled your card, if the dispute concerns a transaction carried out either after loss or theft of your card or without your prior approval or authorisation.

Alternatively, to dispute a transaction carried out with a Eurobank card:

• Fill out the transaction details in the disputed transaction form and email it to info@eurobank.gr.
• Make an appointment and come to one of our branches.

Read what you can do if the transaction you want to dispute concerns a standing order.

How do I dispute a transaction on my account?

Call EuroPhone Banking on:

• +30 2109555000

I am worried that my data have been compromised. What should I do?

Call EuroPhone Banking immediately:

• +30 2109555000