My card has been lost / stolen. What should I do?

Call EuroPhone Banking immediately to cancel your card:

• +30 2109555000

If you request a replacement card, you will receive it:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

How do I dispute a transaction on my card?

To dispute online a transaction carried out with a Eurobank active debit, credit or prepaid card:

1. Choose the card you want from the dashboard.
2. Click on the blue Dispute transaction button on the card details screen.
   Alternatively, you can find your transaction under Card activity and choose the 3 dots under ACTIONS to dispute it.

To dispute online a transaction through the Eurobank Mobile App:

1. Choose the card you want from the homepage.
2. Locate the transaction you want under Card activity, choose it and tap on DISPUTE TRANSACTION.
   Alternatively, choose Card Settings > Dispute transaction.

If the transaction was carried out using an inactive card, you can find it on the homepage, under Inactive cards and follow the same process.

Reasons for dispute include:

• Card loss or theft
• Transaction without your prior approval or authorisation
• Transaction with a hotel / car rental company
• Failure to receive product or service
• Other

However, to complete the transaction dispute process online, the following conditions must be met:

• The transaction was carried out in the last 13 months.
• You upload the supporting documents that will be requested.
• You have already cancelled your card, if the dispute concerns a transaction carried out either after loss or theft of your card or without your prior approval or authorisation.

Alternatively, to dispute a transaction carried out with a Eurobank card:

• Fill out the transaction details in the disputed transaction form and email it to info@eurobank.gr.
• Make an appointment and come to one of our branches.

Read what you can do if the transaction you want to dispute concerns a standing order.

How do I dispute a transaction on my account?

Call EuroPhone Banking on:

• +30 2109555000

I am worried that my data have been compromised. What should I do?

Call EuroPhone Banking immediately:

• +30 2109555000