Secure online transactions

Username and Password

Log into your e-Banking using your Username and Password. This is a unique combination known only to you.

Change password every 6 months

For your security, the system requires you to change your Password every 6 months.

Otherwise, you may change your Password as often as you like. Choose:

Settings > Security settings > Change Password

Automatic logout

If you log into your e-Banking and remain idle for more than 10 minutes, the system will automatically log you out.

To carry out any transaction once this time limit has elapsed, you need to log in again using your e-Banking credentials.

There is a timer on the e-Banking screen informing you of the time remaining until automatic logout. Any time you visit another page, the timer resets.

Locked credentials

To safeguard access to your e-Banking, we lock your e-Banking credentials when the wrong Password is entered 3 times in a row. If it was you who made the mistake, you can get a new Password online. 

You will need:

• The number and PIN of an active Eurobank debit or credit card issued in your name.
• The mobile number you have registered with Eurobank.

You may also get a temporary e-Banking Password over the phone, if you have a EuroPhone Banking PIN. Call EuroPhone, 24/7:

• +302109555000

Otherwise come to one of our branches.

Find out all the ways to retrieve your e-Banking credentials.

Secure https pages

All e-Banking pages run in a secure online environment.

You know you are visiting a secure page, when the web address changes from http:// to https://. At the same time, the padlock icon appears at the beginning of the address.

Encryption

We use the TLS (Transport Layer Security) protocol with 256-bit encryption to protect your data.

256-bit encryption means that there are 2^256 possible combinations to encrypt messages sent from the browser to the Eurobank server. Cracking it is considered practically impossible.

Firewall

We use Firewall technology to prevent any unauthorised access to the Eurobank systems. Firewall allows certain services, while blocking others. Moreover, it prohibits unidentified users to access systems and databases that contain confidential Eurobank data and information.

One-Time Passcode (OTP)

To carry out any transaction, you need to enter a One-Time Passcode (OTP) as an additional security layer, e.g., when retrieving your credentials, paying bills, transferring money to others, making purchases. You receive the OTP by SMS on the mobile you registered when signing up to e-Banking.

The OTP is valid for a short period of time and for one transaction only.

If you wish to carry out another transaction, you need to request a new OTP.

You may activate the OTP service the first time you log into e-Banking.

Otherwise, you may activate it online at any other time. However, you need to have already registered your mobile number with Eurobank.

Log into e-Banking and choose:

Settings > Security settings > One Time Passcode (OTP)

Otherwise come to one of our branches.

Additional challenge and transaction confirmation mechanisms

If our advanced systems flag certain e-Banking or Eurobank Mobile App transactions as suspicious or unusual, we offer you additional ways to check and confirm them.

The additional challenge and transaction confirmation mechanisms do not need to be activated. If the need arises, they are automatically activated immediately after the strong authentication process you follow for your online transactions. This way, we safeguard their validity.

You may need to confirm your transaction with an automated call, through a link you receive by SMS on your mobile or a One-Time Passcode (OTP).

Automated call

1. You receive a call on your mobile from +302109555750.
2. Listen carefully to the voice message with the transaction details.
3. Approve or reject the transaction, by typing in the relevant number.

Link received by SMS

1. On your screen you see a 4-digit code, the last digits of your mobile where the confirmation SMS was sent and the time left to complete the additional step.
2. You receive an SMS from Eurobank with a link. Open the link to see the 4-digit code. The two codes must match.
3. Check closely the transaction details.
4. Approve or reject the transaction.

If you approve the transaction, you can complete it through e-Banking or the Eurobank Mobile App. Just continue from the point you stopped.

One-Time Passcode (OTP)

You receive a Viber or SMS text on your mobile with the transaction details and a 6-digit OTP.

Fill in the 6-digit code to confirm your transaction.

Lower transaction limits

You may lower your transaction limits through your e-Banking or the Eurobank Mobile App.

The daily transaction limit for e-Banking or the Eurobank Mobile App is €1,000. It is reset daily.

Daily limit change

You can change your daily transaction limit through your e-Banking or the Eurobank Mobile App.

• On your e-Banking, go to: Settings > Transactions > e-Banking transaction limit
• On the Eurobank Mobile App, go to: Profile > Settings > Transactions Settings > Transactions limit settings > Change of daily limit

You can change your daily transaction limit for 1 day or for up to 30 days.

You can lower it or increase it up to €50,000. The limit reverts automatically to €1,000, once the time you choose elapses.

If you decrease your daily transaction limit below €1,000, it remains so until you change it again.

If you want to increase your limit over €50,000, come to one of our branches.