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ΑΤΜ Security Tips

ΑΤΜ Security Tips

Hide PIN

when you enter it

Be quick

with ATM transactions

Scan

ATM location

Get a few simple tips to carry out secure transactions at ATMs. We advice you on how to enter your card PIN in a safe manner and be quick when carrying out your transactions.

Scan the area around the ATM

Make sure to look for anything suspicious at the ATM or the area surrounding it. If you notice anything suspicious, cancel the transaction.

Before your transaction

Choose an ATM located at a visible, well-lighted spot. Check:

  • The ATM for anything that might seem suspicious. For example, the card slot or the keypad look different, there are glue traces on them or it seems like something has been attached on them.
  • The area around the ATM for suspicious-looking individuals or conditions.

In case you notice anything suspicious

Cancel your transaction, take your card and walk away.

Inform Eurobank or the police immediately, and do not try to remove any suspicious mechanisms yourself.

At Eurobank we ensure that our ATMs are at visible and well-lighted spots. In addition, we safeguard your transactions with our advanced security systems that prevent and stop fraud incidents.

Enter your card PIN with caution

Cover the keypad as you are entering your PIN. This way, other people cannot see the numbers you key in.

Enter your card PIN in a secure way

When entering your card PIN, stand directly in front of the ATM and block the view of others.

In addition, make sure that people waiting in line are not too close to you.

Enter your card PIN with caution. You should memorise your PIN. Do not read it on the spot on papers or your mobile.

Change PIN every 6 months

For your own security we suggest that you change your card PIN every 6 months at our ATMs.

Check out more PIN security tips.

Be quick with your transaction

Do not spend too much time at the ATM. Have your card or the amount you want to deposit ready.

Before the transaction

Avoid opening your bag or your wallet while waiting in line. Have your card or the amount you want to deposit ready before you reach the ATM. Do not count your money on the spot.

After the transaction

Once you complete your transactions at the ATM, take your card and money, and leave. Never stand there to count your money.

Take the receipt from the ATM

The receipt contains personal data about your products. Make sure that you have taken it with you before you walk away from the ATM.

Protect your data

The receipt from the ATM contains personal data about your account and your card balance. You must not share these data with others.

If you have chosen a transaction with a receipt, make sure that take it with you before you walk away.

Check your account or your card activity

Use the receipt to compare it with your statements and inform us immediately about any discrepancies.

To better monitor your banking products, you can activate your e-Banking alerts or the e-Statements.

Do not allow strangers to help you

If you face any issues with your transactions at the ATM, be cautious when a stranger offers to help you.

Even if your card is stuck or you face other difficulties with your transactions, do not trust strangers to help you out.

In addition, never share your card PIN under any circumstances. Your card PIN is strictly personal and you should never share it with anyone.

If the ATM captured your card

If the ATM is located at one of our branches and the incident happened during business hours, inform the branch. Otherwise call EuroPhone Banking.

If the ATM is located at one of our branches and the incident happened during business hours, inform the branch immediately.

If it is not during business hours or the ATM that captured your card is not located at one of our branches, call EuroPhone Banking.

  • +30 2109555000

We cancel your card and issue a new one. You will receive your new card:

  • By post, at the address you have registered or any other address you choose.
  • At one of our branches.

In addition, you can call EuroPhone Banking for any other issue about your card or your banking transactions.