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<p>PIN Security Tips</p>

PIN Security Tips

Change

your PIN regularly

Memorise

your PIN and your credentials

Choose wisely

your PIN and credentials

We advice you on how to choose and use your PIN in a secure way, to protect your transactions. Never share your EuroPhone Banking PIN, your card PIN or your Eurobank Mobile App PIN.

When you receive your PIN in an envelope

Never store the envelope stating your card PIN.
When you receive the envelope, activate or sync your card, memorise your PIN and destroy the envelope. In addition, we recommend that you choose a new PIN.

When you choose your PIN

Avoid using recurring or consecutive numbers and dates as your PIN.
Use a different PIN for each product or service. This way, if your PIN has been compromised, they will not have access to all your data.

When you use your PIN

Your PIN is strictly confidential. You should not reveal it or let others steal it when you use it.

Memorise your passwords

Never write your PIN on your card, or carry your PIN in your wallet or on your mobile.

Protect your PIN at POS terminals

When you pay with a Chip & PIN card at POS terminals, you should enter your PIN to complete your transaction.

Use your hand as a shield. Do not allow anyone to see the digits you key in.

Protect your EuroPhone Banking PIN

You can use your EuroPhone Banking PIN in 2 ways:

  • At the automated voice portal, you tap 2 out of 4 digits randomly as per instructions, so you can complete your transactions.
  • Orally, when you give 2 out of 4 digits in one of our representatives to complete a transaction.

None of our representatives will ever ask you to reveal your entire EuroPhone Banking PIN.

Protect your other PINs

You should never verbally give your card PINs and your Eurobank Mobile App PIN. You need to enter them yourself so we can identify you.

You should never reveal them to anyone, even if someone is offering to help you complete your transaction.

None of our representatives will ever ask you to reveal your entire PIN or password.

Change/Block your PIN

You should change your PIN regularly and block it immediately if you suspect that it has been compromised.

Change your PIN regularly

We recommend changing all your PINs at least every 6 months. Use a different PIN for each product or service.

Change your card PIN:

  • At any Eurobank ATM.

Change your EuroPhone Banking PIN:

  • Through EuroPhone Banking, with your EuroPhone Banking PIN and the number of an active card.
  • At any Eurobank ATM.

Change your Eurobank Mobile App PIN through the Eurobank Mobile App > Settings.

If your PIN is lost or stolen

If you lost, forgot or someone has stolen your PIN, call EuroPhone Banking:

  • +30 2109555000

Our representative will immediately block access to this service, so that no one will be able to use your PIN. In addition, they guide you through the necessary steps to start using the service again in a secure manner.