Opening a new account

How do I open an account?

If you do not bank with us, you can open an account:

• Through the Eurobank Mobile App.
• By appointment at one of our branches.
• At a Hellenic Post branch.

If you bank with us, you can open an account using one of these ways. You can also open it through e-Banking, provided you have e-Banking credentials.

You can get a new debit card issued that is linked to your account if you don’t already hold an active Eurobank debit card in your name.

If you open an account at one of our branches, you get you card on the spot. If you open an account through e-Banking, the Eurobank Mobile App or a Hellenic Post branch, you get your card by post, at the address you have registered with Eurobank.

With the Saving Now Account, you get a new Cash Card Cirrus.

Which accounts can I open online?

If you don’t bank with us, you can open a Day to Day Account Plus through the Eurobank Mobile App. Then, if you wish so, you can also open other types of accounts.

If you already bank with us and have login credentials, through e-Banking or the Eurobank Mobile App you can open a:

• Day to Day Account Plus and benefit in your monthly transactions with the Eurobank My Advantage Banking packages.
• Saving Now Account

What supporting documents do I need to open an account?

To open an account, you need to upload or submit to a branch proof of your:

• Identification
• Income and tax details
• Home address and phone number
• Employment

How can I open a payroll or pension account?

If you don’t bank with us, you open a Day to Day Account Plus, which is a payroll or pension account:

• Through the Eurobank Mobile App.
• At one of our branches.
• At a Hellenic Post branch.

If you choose to open a payroll account at a branch, along with all the rest of the supporting documents, you’ll also need to submit:

• A certificate from your employer

or

• Your most recent payslip

To open a pension account at a branch, you will need to tell us: your social security number (AMKA) and your DIAS number, which appear on your pension slip. If you don’t have it handy, you can easily download if from e-EFKA using your TAXISnet credentials.

If you bank with us, you open a Day to Day Account Plus:

• In a flash through e-Banking or the Eurobank Mobile App, provided you have login credentials.
• At one of our branches.
• At a Hellenic Post branch.

If you open a payroll or pension account at a branch, you need to submit the necessary supporting documents.

Do I need to make a deposit to open an account?

You can open a Day to Day Account Plus or a Saving Now Account starting with €0 initial deposit.

To open an 18 Plus Account or a Megalono Account, you need to make a €50 initial deposit.

I live abroad. Can I open an account?

Yes, you can open an account through the Eurobank Mobile App in a flash.

You must be a permanent resident in a country participating in PRADO.

However, if you have 2 or more foreign residencies, you cannot open an account online.

Can I open an account for someone who is under 18?

Yes. You can open a Megalono Account for your child at one of our branches, with an initial deposit of €50. Your child is the sole account holder.

As soon as your child turns 18, the Megalono Account automatically switches to an 18 Plus Account with the same account number. Your child remains the account holder.

Make an appointment at the branch of your choice and bring all the supporting documents for you and your child.

How can I get a EuroPhone Banking PIN?

You get a EuroPhone Banking PIN at a branch when your debit card is issued or at any time after that. This way, you can keep track of your account transactions and balance over the phone.

With EuroPhone Banking you can also monitor other Eurobank products, and carry out money transfers, and other banking and trading transactions.

Find out how EuroPhone Banking makes your everyday life easier.

Can I add another holder to my account online?

Yes. You can add a joint account holder online through your e-Banking or the Eurobank Mobile App, without either you or them coming to a branch.

The joint account holder you wish to add must:

• Be a natural person.
• Be a Eurobank client.
• Have updated their details.
• Be 18 years or older.

Choose the account to which you wish to add a joint account holder. Then, choose how you wish to add them:

• By choosing them from the drop-down list of joint account holders with whom you already share accounts at Eurobank.

or

• Through searching, by filling in their tax number and date of birth.

If there are other joint account holders in your account, they must have updated their details and be 18 years or older.

They can update their details online, either through eGov KYC, without any supporting documents, or by uploading the necessary documents.

If the joint account holder you want to add does not bank with Eurobank, you must come along with them to the branch. In addition, the joint account holder must bring along the documents required to open a bank account.

How do I get my debit card if I open an account online?

If you request a new debit card when you open your account through the Eurobank Mobile App, you get the new Hybrid Debit Mastercard.

Your Hybrid Debit Mastercard is virtual and does not support plastic. This means that you will not receive it as an actual card.

Once the process is completed, you have access to its details through your e-Banking and the Eurobank Mobile App. You do not need to activate it. You can use it for your transactions through your mobile immediately.

I have a time deposit. Can I link it to my account?

Yes. You can link your account to a time deposit if you have additional money you do not need for your day-to-day transactions.

Time deposits offer higher interest rates than day-to-day accounts. Choose the one that meets your needs.

I used to bank with Eurobank but I don’t have e-Banking credentials or an active card. Can I open an account through the Eurobank Mobile App?

Yes. If you have an active Eurobank card but your e-Banking is not active, you can sign up online.

If you don’t have an active Eurobank card, you can open an account through the Eurobank Mobile App in a flash:

1. Download the app and choose: I want to be a customer.
2. Log into eGov KYC with your TAXISnet credentials or upload files/photos of your supporting documents.
3. Get login credentials online, accept the terms and complete your application.

If you don’t successfully complete the download and authentication of the documents for your identity verification through eGov KYC and you don’t have a new-type Greek ID, we will contact you by video call to verify your personal details.

You will need to keep the Eurobank Mobile App open until you receive a notification informing you that the video call is starting. The camera turns on automatically to talk to our representative and the video call takes about 3 minutes.

New-type IDs are those issued from 25.09.2023 onwards, have a number with 1 or more uppercase Greek letters and at least 8 digits.

Otherwise come to one of our branches.