e-Banking

Revamped dashboard

Through My shortcuts you have direct access to transactions and tools you use daily. You get to choose which ones appear, depending on your needs.

Your products now appear grouped together on the dashboard, in the order you have set. You can also apply for a product you are interested in, e.g. mortgage loan or credit card.

On the page of each of your accounts, cards and loans, you can view and manage information fast and easy.

We have also improved the transaction search tool. It’s even easier to access and review your transactions, to find what you need faster.

New menu

In the revamped horizontal menu you can find your settings, notifications, messages and other options, e.g. reset timer and hide amounts, which make your navigation experience even more secure.

With the new menu on your left, you have direct access to e-Banking options, such as: My profile, My Transactions, Pending Requests & Actions, My Documents etc.

Credit limit increase/decrease option

Now you can increase or decrease your credit card limit through e-Banking.

When you apply, you will need to enter the new limit and a few personal details, such as home address, and then confirm them.

In case of card limit increase, we may ask you to upload your financial information in PDF format.

To complete your application for credit card limit increase or decrease, two-factor authentication is required.

Keep track of your request online through Status Tracking.

New sections about your benefits and documents

In the new My Benefits section you can:

• Get information on the euros you earn through the:
  • Card loyalty programme
  • Transactions you carry out with Eurobank My Advantage Banking.
• Find out more about Eurobank My Advantage Banking.
• Discover 8,500+ retailers who have joined the €pistrofi loyalty programme.
• View the additional euros you could have earned if you regularly chose partner retailers who have joined the loyalty programmes.

Under My Documents you have access to e-Statements, certificates and e-Invoices.

Your payments

Pay your bills and make your payments online by debiting your account, your credit card or your prepaid card:

• Pay your taxes and utility bills.
• Pay your loan or credit card instalments.
• Load your Eurobank prepaid card.

You can choose a new transaction, access your favourite transactions or set up a new standing order.

In addition, you can set the current or a future date for your payments, with or without amount reservation.

You can also pay your taxes and dues to the state in interest-free instalments on your credit card.

Your cash transfers from Eurobank or another bank

Transfer cash to Greece or abroad with e-Banking:

• To Eurobank accounts belonging to you or anyone else, at no extra charge.
• To accounts in other banks in Greece and abroad.

In addition, you can schedule the money transfer:

• For the current or a future date, with or without amount reservation.
• Recurring – in the field Transaction Recurrence choose from the drop-down list how often you want to transfer money, for how long etc.

Through Eurobank e-Banking you can also transfer cash and make international payments from accounts you hold at Alpha Bank, National Bank of Greece, Piraeus Bank, Eurobank Cyprus, Eurobank Private Bank Luxembourg SA, N26 and Revolut using the open banking Payment Initiation service. You just need to activate the open banking Account Aggregation service first.

New similar transaction

By clicking on New similar transaction you may carry out again one of your previous transactions. This way, you do not have to repeat the process all over again.

Log into e-Banking using your credentials and then:

1. Choose My Transactions > Transaction Log.
2. Under Transaction Results choose the type of transaction you want to repeat, fill in the necessary details and click on Search.
3. Find the transaction you want to repeat and click on it to display the details on your screen. Choose New similar transaction.

Otherwise, from My products on your e-Banking dashboard, go to your account and then click on the 3 dots under ACTIONS at the bottom of your account page.

You can edit the details of the transaction before carrying it out.

Not all types of transactions can be carried out again.

You cannot carry out again a transaction through New similar transaction if:

• You carried out the transaction at a branch and not through Eurobank digital channels.
• The transaction belongs in a category that cannot be carried out again.
• You carried out the transaction from the Eurobank Mobile App through IRIS payments.

Your investments

Managing your investment portfolio at Eurobank is easy and secure:

• Carry out trading transactions in real time.
• Carry out transactions in GF, (LF) and (LF) FoF mutual funds.
• Keep up with what is happening at the Athens Exchange.

Your donations

Use e-Banking to make donations to selected charities.

Log into e-Banking and choose:

New Transaction > Transaction Categories > Donations

Transactions using your mobile

Use your e-Banking Username and Password to carry out transactions from your mobile or tablet on the Eurobank Mobile App.

Free download:

All your Eurobank products on your dashboard

On your e-Banking Dashboard you can see all your products at Eurobank, grouped together by category:

• Accounts – The accounts you hold at Eurobank: everyday, savings, payroll / pension and foreign currency.
• Cards – Your debit, credit and prepaid cards.
• Loans – Your personal, mortgage and green loans.
• Insurance plans – Your insurance, pension and endowment policies.

Under My investments you can also view your savings in time deposits and your overall investment position at Eurobank in shares, bonds and mutual funds.

Your finances across banks in Greece and abroad

Through the open banking Account Aggregation service you can get a consolidated view of your accounts and cards at other banks:

• In Greece: Alpha Bank, National Bank of Greece and Piraeus Bank
• Abroad: Eurobank Cyprus, Eurobank Private Bank Luxembourg SA, N26 and Revolut

You must have e-Banking and valid login credentials at these banks.

To monitor your finances across banks on your dashboard, activate the connection to the bank you wish. It is easy to do so through your Eurobank e-Banking, providing your consent for each connection.

For each bank connected to your e-Banking, you can view:

• For your deposit accounts, the available balance, the ledger balance, the account details (name/description and IBAN) and your account activity up to 12 months back.
• For your credit cards, the current amount due, the available credit for shopping, your credit limit, your card details (name/description and number) and the activity since your last statement.
• For your debit and prepaid cards at banks in Greece, the available balance for shopping, the card activity up to 12 months back and the card details (name/description and number).

Smart charts for your finances

With smart charts and interactive visuals it is easy to monitor: 

• Your total account balance at Eurobank and at the banks you have chosen to monitor through your e-Banking at Eurobank.
• The tax deductions you have built up from transactions carried out online through Eurobank. These are divided into 11 expense categories, per category and per month.
• Your overall investment position and investment balance for the last 3, 6, 9 and 12 months.

The information and the charts get updated automatically with every transaction you carry out.

Gain control of your transactions

Get a complete overview of all your products at Eurobank.

To gain even greater control of your finances with e-Banking, you can activate:

• Notifications – Click on the bell icon at the top of the screen and choose Notifications. This way you can receive push notifications through the Eurobank Mobile App, Viber or SMS texts on your mobile or email. 
  
  Choose the products, transaction results and security settings for which you want to receive notifications. You can easily customise how to receive them and how often.
• e-Statements – Choose My Documents > e-Statements. You can access online statements for your accounts, cards and other products.
  
  Otherwise, you can find them under My shortcuts at the top of the dashboard.

Your assets

Download your Asset and Funds-Source declaration for the assets you hold at Eurobank:

• Accounts (current, savings and collateral) and term deposits, in euro or foreign currency
• Investments
• Safe deposit boxes
• Prepaid cards

To download your Asset and Funds-Source declaration, choose My Documents > Certificates. Under Asset and Funds-Source declaration, find My assets, choose the certificate year you want and click on DOWNLOAD CERTIFICATE.

You can download your Asset and Funds-Source declaration for 2019 onwards.

Your card rewards

Through Card and rewards you can view the euros you have earned and redeemed in the last 12 months using Eurobank cards linked to the €pistrofi, masoutis Visa, Reward World Mastercard and YES Mastercard loyalty programmes. 

You can also view the additional euros you could have earned if you regularly chose partner retailers who have joined these loyalty programmes.

To view the rewards, choose My Benefits. Under Learn more about loyalty programmes, choose Card and rewards.

Round-the-clock customer care

Our representatives are available 24/7. They help you with any questions or difficulties you may have:

• Chat online with the Eurobank virtual assistant or with one of our representatives.
• Over the phone, through EuroPhone Banking – Call +302109555000.
• By email – Use the contact form available under Communication on your e-Banking or send your message directly to ebanking@eurobank.gr.

You can easily add a joint account holder to one of your accounts or open a new account online, and then turn it into a joint account. As long as the account can have 2 or more joint account holders.

To add a joint account holder, go to the account to which you wish to add a joint account holder through your dashboard and choose Add beneficiary.

Otherwise, go to the main menu and choose:

Products & Services > Services > Adding a joint account holder

Choose the account to which you wish to add a joint account holder. Then, choose how you wish to add them:

• Choose one of the joint account holders with whom you already share accounts with at Eurobank.

or

• Search for the new joint account holder you wish to add, filling in their tax number and date of birth.

The joint account holder is notified through Viber or SMS text on their mobile.

They either accept or reject your request through:

• Their e-Banking, after having been notified by My actions on the new dashboard about the action they need to complete.
• The Eurobank Mobile App.

If there are other joint account holders on that account, they must first approve the addition of the new joint account holder. Otherwise, your request will be cancelled.

The new joint account holder you wish to add must:

• Be a natural person.
• Be a Eurobank client.
• Have updated their details.
• Be 18 years or older.

Get easy and instant access

• Get instant notifications when Eurobank issues an invoice for your business.
• Register directly the invoices in your electronic accounting books on the myDATA platform, powered by the IARP.
• Save time and resources from managing, saving and archiving your invoices.
• Search for and find your invoices in a flash.

Through e-Invoices you can manage the invoices issued by Eurobank for your business transactions carried out from 01.07.2023 onwards.

Minimise your business’ carbon footprint

Now, you don’t have to print out the electronic invoices issued by Eurobank. This way, you minimise your business’ carbon footprint.

How to view and download your e-Invoices

On your e-Banking:

1. Choose: My Documents > e-Invoices
2. Choose a time period.
3. View and download the e-invoices for the period you chose.

Otherwise, you can add a new shortcut for e-Invoices on the dashboard, to access it even faster.

What e-Invoices Eurobank issues for your business

Through your business e-Banking you can view, save and print in PDF format:

1. Interest and fee charging invoices regarding your business.
2. Deposit interest invoices (self-invoice) regarding your business.

Each e-Invoice includes:

• A QR code and a URL where you can preview the invoice details.
• A unique Registration Number from the myDATA platform, powered by the IARP.

When e-Invoices are issued

The e-Invoices are issued by Eurobank when you carry out a transaction.

You can search for them and download them from your business e-Banking on the following working day.

In addition, on the last working day of each month an aggregated invoice is issued for each debit account, for the e-Invoices categories:

• Cash transfer fees
• Bank processing fees
• €pistrofi loyalty programme fees
• Up-front payment of credit card instalment fees

The aggregated invoice contains the sum of the fees and charges for the month.

This way, with the QR code and the URL you can monitor the Eurobank fees and charges daily.

What changes in the updates you receive for your company

The only thing that changes is that from now on you will be receiving e-Invoices from Eurobank. The Eurobank e-Invoices are the supporting documents that must be recorded in the accounting books you keep to present your business transactions.

You can view this data on the myDATA platform, powered by the IARP.

For all your account activity, you will continue receiving e-Statements and/or paper statements.

e-Invoices and business accounts

We only issue e-Invoices for:

• Your business transactions with Eurobank.
• The transactions you carry out from the business accounts you have declared at the IARP.

What to do if you do not receive an e-Invoice for a transaction

If you do not receive an e-Invoice for a transaction with Eurobank or if your transaction has not been forwarded to the myDATA platform, powered by the IARP, check whether:

1. Your professional capacity remains active.
2. The transaction is linked to your professional capacity.
3. You have updated your details, especially your Tax Number, at Eurobank.

If all the above apply:

• Send an email to info@eurobank.gr with “myDATA” as the subject.
• In your email state the type of your transaction and your account number.

Until 30.06.2023 banks were exempt from sending a detailed report of all their transactions per counterparty, i.e. freelance professional or sole proprietorship. Specifically, throughout the exemption period, data / transactions with banks are forwarded by the recipient of the services, in line with the instructions provided by the Independent Authority for Public Revenue (IARP).

As of 01.07.2023 onwards, every month the banks forward to the myDATA platform detailed wholesale transaction data and aggregated retail income accounting data.

Eurobank Money Manager

Eurobank Money Manager helps you manage your finances more efficiently.

By making the most of modern technology, it analyses your transactions daily and sends you personalised messages, based on your profile. These messages may contain:

• Personalised tips on how to save and put away money.
• Suggestions about banking products that meet your needs.
• Shopping categories and businesses where you spend your money.
• Reminders about upcoming payments.

What’s more, you can set a monthly budget for each expense category and receive alerts in case you exceed it.

Limiting your expenses

Most of the transactions you carry out with e-Banking entail lower fees compared to other ways to bank.

So you get to pay less than what you would pay at a branch, an ATM or through EuroPhone Banking.

Find out the fees for each transaction.

Through the e-Banking dashboard choose:

• My shortcuts > Card settings

or

• Settings > Card settings

or

• My products > Cards

From there you can:

• Activate your card and PIN for the first time.
• Choose card reissuing following credit card cancellation.
• View your card details, e.g. PIN and CVV2.
• Have your card cancelled with or without reissuing, provided it is a debit card.

• Temporarily freeze/unfreeze your card if you are not sure whether you have misplaced it, rather than cancelling it right away.
• Switch on/off the purchase option for certain transactions using your card, e.g. shop in Greece and abroad, shop online.
• Switch on/off the ATM cash withdrawal option.
• Change the daily cash withdrawal limit from your account.
• Choose card reissuing following card cancellation if your card has been lost or stolen, or you suspect that you have been scammed.
  • You suspect that you have been scammed or your credit card details have been compromised.
  • Your credit card has been lost or stolen.

In case you have frozen your card temporarily, you can neither withdraw cash from ATMs nor shop online or in-store.

Note that, while your card remains frozen, some transactions still go through:

• Standing orders on your card.
• Transfers to and from accounts linked to your card.
• Credit card payments through your account or other ways.
• Card PIN changes at ATMs.
• Prepaid card loading. 

Find out how to manage your Eurobank cards with Cards Control service on the Eurobank Mobile App.

How to increase or decrease your credit card limit

To apply for credit card limit increase or decrease, through the Dashboard choose:

1. Settings > Card Settings or the Card Settings icon on your shortcuts.
2. Your card on Active cards and then Credit limit increase or decrease in the Credit limit field.
3. Increase or Decrease and then CONTINUE to the Credit limit increase or decrease page after the necessary checks are completed.

If you choose Credit limit increase

Complete your request in 3 steps:

Step 1 – Application details:

1. Enter the new limit you want, the reason why you want to change it and your personal details, such as your home address and occupation.
2. Click on CONTINUE and your request is accepted, provided that Eurobank’s credit criteria are met.

Step 2 – Supporting documents

After the system check is completed, you may need to upload your latest income tax return or your latest payslip in PDF format.

Step 3 – Confirmation

Review and confirm your application details by clicking on CONFIRMATION.

If you choose Credit limit decrease

1. In the Application details step enter the new limit you want.
2. In the Confirmation step review and confirm your application details.

Complete your application

To complete your application for credit card limit increase or decrease, two-factor authentication is required.

For the authentication, you receive a 6-digit One-Time Password (OTP) by SMS or Viber, valid for 2 minutes, that you enter in the field that appears on your screen.

On the Dashboard, choose Pending Requests & Actions > Status tracking to track the status of your request.

How to view your credit card instalments

Through your e-Banking, you can check the upcoming instalments on your credit cards whenever you want. For each instalment, you may view the:

• Name of the business where the transaction was carried out.
• Transaction date.
• Date when the next instalment is charged.
• Credit card number.
• Credit card holder’s name.
• Outstanding balance for the transaction.
• Amount of next instalment.
• Sequence number of next instalment and total instalments. For example: 27/48.

If you are an additional card holder, in this screen, you may only view the instalments for the credit card issued in your name. If you are the primary card holder, you may view all the instalments for all the credit cards.

To view the upcoming instalments on your credit cards go to:

1. Dashboard > My products > Cards > Choose your card
2. All transactions > Next instalments

You can also view the upcoming instalments on your credit cards through the Eurobank Mobile App.

Salaried employees, pensioners and farmers

If you are a salaried employee, a pensioner up to 70 years old or a farmer, you can build up your tax deductions when you shop online or make payments with e-Banking.

Set up your tax deduction target

Set up your personal target for your tax deductions based on your annual income.

With every new transaction that builds up your tax deductions, you can see how close you are to the target, in percentage and in euros.

Automatic expense calculator

The tax deduction calculator adds up all the transactions carried out online through Eurobank that build up your tax deductions.

Every time you make a new payment, shop online or carry out an online transaction that builds up your tax deductions, the tax deduction calculator adds it automatically to your total. You do not have to do anything else.

Interactive visuals of expenses

View your detailed expenses per month or by category (e.g. supermarket, phone bills, petrol stations). Go to:

Analysis > Spending Categories & Tax Free

Your favourite transactions

You can save transactions you carry out often to your favourite transactions under a nickname.

Every time you want to carry out the same transaction, choose it from your favourite transactions under My shortcuts on your dashboard and all the payment details are filled in automatically.

Otherwise, from the Dashboard:

• Choose My products > Accounts.
• Find the account you want to use for the transaction.
• Choose NEW TRANSACTION > My Transactions > Favourites.

Your Contacts

To save account and card numbers that belong to family, friends, colleagues or other people that you often carry out transactions with, choose My Transactions > Contacts.

For each person you create only one contact. Under that contact you can gather all the account and card numbers linked to it. You can also add a new account or card number to an existing contact when you are carrying out the transaction.

Every time you want to transfer cash to a contact, all the details are filled in automatically.

Effortless transaction search

It is very easy to search for popular payments or favourite transactions and contacts.

Type in at least the first 3 letters of the company's name you want to pay, the contact name or the nickname of your favourite transaction.

Use lowercase or uppercase letters.

Get to the search field in one click:

• On the red New transaction button on the Dashboard, for payments and cash transfers.
• Directly from product tiles. Choose NEW TRANSACTION, CREDIT CARD PAYMENT or LOAD CARD, depending on the product.
• Under My Transactions on the main menu. Choose NEW TRANSACTION.

Standing orders

You can set up standing orders through e-Banking to pay your bills on time.

Go to the dashboard:

• Choose My products > Accounts.
• Find the account on which you want to set up the standing order.
• Choose NEW TRANSACTION > Standing orders.

Otherwise, you can add this shortcut in Standing orders under My shortcuts.

Your payment is made automatically on the due date of the bill. You do not have to fill in the payment details or issue another payment order.

Recurring or multiple payments

If you happen to make the same payments, cash transfers or multiple payments all the time, you can schedule them ahead of time through your e-Banking.

Your transactions are carried out on the date you choose and based on the payment details you filled in.

Day to Day Account Plus

Open a Day to Day Account Plus online, starting with €0 minimum deposit. Use your computer, mobile phone or tablet to access it any time (this product is only available through the Greek version).

Debit cards

Apply conveniently online through your e-Banking. Link your debit card to the account you wish. You receive it by post, without having to come to a branch.

If your card is lost or stolen, you can choose to have it re-issued through your card settings on your e-Banking. Your card will be cancelled and you will receive a new one.

e-prepaid Visa card

Get an e-prepaid Visa card to feel even more secure when you shop online (this product is only available through the Greek version).

Time deposits online

Open a Time Deposit online and secure higher returns for your money.

Credit cards

Apply online for the credit card that meets your needs. Sign online and receive your credit card in the post, without having to come to a branch (this product is only available through the Greek version).

Insurance plans

Get insurance plans offered in partnership with Eurolife FFH for your pets, valuables, assets and online transactions (this product is only available through the Greek version).

Choose the plan that meets your needs:

For your pet – My Happy Pet

For your car – Safe Drive

For your home – sweet home content

For your valuables – Safe Pocket

For your online transactions – My Cyber Protection

Advanced online protection

We protect your data with advanced security systems:

• Next generation Firewall.
• Data encryption at 256bit with TLS communication protocol.

Find out how we safeguard your online transactions.

Security settings

For your protection, you can change your Username and/or Password as often as you like. Go to:

Settings > Security settings  > Change Password or Change Username

For even faster access, you can add the Security settings shortcut under My shortcuts on the dashboard.

One-Time Passcode (OTP)

For all transactions you must fill in a One-Time Passcode (OTP) as an additional security layer, e.g. to reset your e-Banking credentials, pay bills, transfer funds to other accounts or make international payments.

You receive it via SMS or Viber message on the mobile number you have registered for this service.

Additional challenge and transaction confirmation mechanisms

If our advanced systems flag certain e-Banking transactions as suspicious or unusual, we offer you additional ways to check and confirm them.

The additional challenge and transaction confirmation mechanisms do not need to be activated. If the need arises, they are automatically activated immediately after the strong authentication process you follow for your online transactions. This way, we safeguard their validity.

You may need to confirm your transaction with an automated call, through a link you receive by SMS on your mobile or a One-Time Passcode (OTP).

Automated call

1. You receive a call on your mobile from +302109555750.
2. Listen carefully to the voice message with the transaction details.
3. Approve or reject the transaction, by typing in the relevant number.

Link received by SMS

1. On your screen you see a 4-digit code, the last digits of your mobile where the confirmation SMS was sent and the time left to complete the additional step.
2. You receive an SMS from Eurobank with a link. Open the link to see the 4-digit code. The two codes must match.
3. Check closely the transaction details.
4. Approve or reject the transaction.

If you approve the transaction, you can complete it through e-Banking. Just continue from the point you stopped.

Notifications

You can activate the Notifications to receive push notifications through the Eurobank Mobile App, Viber or SMS texts on your mobile or emails for any:

• Activity in your accounts.
• Activity in your credit cards.
• Outcomes to your transactions or requests.
• Changes to your e-Banking security settings.

To activate and manage your notifications, click on the bell icon on the top of the screen and choose Notifications.

Choose the products, transaction results and security settings for which you want to receive notifications. You can easily customise how to receive them and how often.

In case of money loss

We pledge to cover any money loss from your account or card resulting from a transaction you had not authorised.

However, you must follow the security tips for online transactions.

Find out more about our online banking awards.

To use e-Banking, you must have installed the latest browser updates on your desktop:

• Microsoft Edge 34.14291 (or later version)
  See how to update Microsoft Edge.
• Google Chrome 48 (or later version)
  See how to update Google Chrome.
• Mozilla Firefox 38 (or later version)
  See how to update Mozilla Firefox.
• Opera 33 (or later version)
  See how to update Opera.
• Safari 10 (or later version)
  See how to update Safari.

You can reset online your e-Banking credentials (Username or Password) from your mobile or computer. You will need:

• The number and PIN of an active Eurobank debit or credit card issued in your name.
• The mobile number you have registered with Eurobank.

You may also get a temporary e-Banking Password over the phone, if you have a EuroPhone Banking PIN. Call EuroPhone, 24/7:

• +302109555000

Otherwise come to one of our branches.

Find out all the ways to reset your e-Banking credentials.

€1,000. It is reset daily.

To change your daily transaction limit, go to:

Settings > Transactions > e-Banking transaction limit

You can change your daily transaction limit for 1 day or for up to 30 days.

You can decrease your transaction limit or increase it up to €50,000.

If you decrease your daily transaction limit below €1,000, it remains so until you change it again.

To increase your limit over €50,000, book an appointment at one of our branches.