Shareholder FAQs

Phone: +302144046400

email: investorsinfo@eurobank.gr

Visit us: Panagouli & Siniosoglou Streets, Building E, 14234 Nea Ionia, Greece.

Visit any Eurobank branch to submit your request/query.

Send your request to the Investor Information Services Division:

Panagouli & Siniosoglou,
Building E’ • Nea Ionia 142 34, Athens, Greece
Phone: +302144046400
email: investorsinfo@eurobank.gr

Alternatively, submit your request to any Eurobank branch.

On your request, state how you wish to receive your certificate: by email, post, or a visit to any Eurobank branch or the Investor Information Services Division.

Certificates of corporate actions (e.g. share capital increases, bonus shares, share split, etc.) are issued for tax purposes.

With regard to certificates for the payment of dividends and reserves, we inform you that by law you can only receive them through the Greek Central Securities Depository SA (AthexCSD) or through the participants of the beneficiaries in the DSS (banks or brokerage firms).

Yes, provided that on the Record Date you appear in the registry of the Greek Dematerialised Securities System (DSS) as an ordinary shareholder of Eurobank, namely at the start of the 5th day before the General Meeting date.

The Record Date of the initial meeting applies to postponed or repeat General Meetings, as long as the new meeting (due to the first one being postponed or repeated) is held within 30 days after the Record Date.

Eurobank electronically certifies your capacity as a shareholder, as it has online access to the registry of the Greek Central Securities Depository SA (ATHEXCSD), directly or through the intermediaries.

The Notice to the General Meeting is issued at least 20 full days before the General Meeting. The Notice includes all the information you need:

• Date, time and location for the General Meeting.
• Items on the agenda.
• Participation and voting rights with the relevant procedures.
• Minority shareholder rights.
• Relevant documents available.

You can participate in General Meetings requiring physical presence in person, provided that you have your ID or passport with you.

If you cannot attend the General Meeting in person, you can appoint a proxy online or in writing. In this case, you must notify our Investor Information Services Division of your appointed proxy at least 48 hours before the General Meeting date.

Find out how you can participate in Shareholders’ General Meetings via teleconferencing, without the physical presence of shareholders or proxies.

Each Eurobank ordinary share you own on the Record Date provides you with one vote.

You do not have to block your shares.

Yes. You can appoint a proxy, in compliance with the provisions of Greek Law 4548/2018 on company law reform and the Eurobank Articles of Association.

In any case, you must notify the Investor Information Services Division of your appointed proxy at least 48 hours before the General Meeting date.

Up to 3 proxies. However, if the Eurobank shares you hold appear in more than one securities account, you may appoint up to 3 proxies for each securities account.

You may authorise your proxies to act jointly and/or individually. You may appoint a proxy for all or some of the shares you hold.

If you authorise your proxies to act individually, the first one to arrive at the General Meeting excludes the others.

One (1) proxy.

You may appoint a proxy for all or some of the shares you hold.

Fill in and sign, either getting your signature validated or digitally using qualified electronic signature (qualified certificate), the Proxy Form, in compliance with the provisions of Greek Law 4548/2018 on company law reform.

The Proxy Form includes all details and items on the agenda of the General Meeting for which you appoint a proxy.

You may find the Proxy Form online. You may also ask for it at our Investor Information Services Division or any Eurobank branch.

Alternatively, you can appoint a proxy online by creating an online proxy form on the Public Administration Single Digital Portal, through the Diloseis application.

Deliver the Proxy Form or the online proxy form to the Investor Information Services Division:

• Via email at investorsinfo@eurobank.gr, if you appointed your proxy online.
• Directly, at Panagouli & Siniosoglou Streets, Building E, 14234 Nea Ionia, Greece, if you appointed your proxy in writing.

You may appoint a person of your choice or one of the Eurobank proposed executives.

The Eurobank proposed executives for each General Meeting are listed on the respective Proxy Form.

No. Each appointment is valid for a particular General Meeting.

For all future General Meetings you cannot attend in person, you need to repeat the appointment process.

Your proxy will vote in accordance with your instructions: Yes / No / Abstention. The proxy has to file these instructions for a minimum period of 1 year.

Unless you provide voting instructions, your proxy will vote at their own discretion. However, when you appoint a Eurobank executive as your proxy, it is mandatory to provide voting instructions for each item on the agenda. Without your explicit voting instructions, the proxy will abstain from voting.

If your proxy also acts on behalf of other shareholders, they may cast different votes for each shareholder, in accordance with the respective instructions they have received.

Revoke the proxy form you sent to the Investor Information Services Division. Call +302144046400 to find out the relevant process.

Bring all required documentation to the Investor Information Services Division or any Eurobank branch.

Once the process is completed, the Investor Information Services Division will inform you according to your instructions: by phone, email, post or via the Eurobank branch you have selected.

The process is completed once you pay the transfer fee. For information on paying the fee, please contact the Greek Central Securities Depository SA (ATHEXCSD).

The following Eurobank (former Eurobank Ergasias SA) tangible registered shares have been sold:

• All tangible registered shares (physical securities and depository receipts) of Eurobank (former Eurobank Ergasias SA) that had not been submitted to Eurobank for dematerialisation by 31.10.2006.

The shares were sold in compliance with resolutions 1/380/04.05.2006 and 6/436/26.07.2007 issued by the Board of Directors of the Hellenic Capital Market Commission.

All these shares were sold via the Athens Exchange at an average price of €25.5586. The net sale proceeds, after fees and taxes, were deposited in the Consignment, Deposits and Loans Fund.

To collect the sale proceeds from the Consignment, Deposits and Loans Fund, you must follow the procedure below.

1. Bring to the Investor Information Services Division or any Eurobank branch:
   • The depository receipts and/or the shares issued by Eurobank (former Eurobank Ergasias SA) in physical form. In case you have lost those, you must submit a relevant solemn statement (Greek Law 1599/1986).
   • Your ID or passport if you are a natural person. Your legalisation documents if you are a legal entity.

2. Fill in the Application for Certificate Form provided by our representative. State on your application how and where you would like to receive the certificate issued by the Eurobank Investor Information Services Division: by post, or by visiting any branch or the Investor Information Services Division.

   Unless you can complete the process in person, you may authorise a representative. In this case, your representative should also bring the following, on top of the depository receipts and/or the shares in physical form:

   • Power of attorney or written authorisation with your signature authenticated by a Greek public authority.
   • Their ID or passport.
3. Take to the Consignment, Deposits and Loans Fund: 
   • The original certificate issued by the Investor Information Services Division.
   • Your ID or passport if you are a natural person. Your legalisation documents if you are a legal entity.

Up to 15 years from the issue date of the respective certificate for the payment of the sales proceeds.

The company’s cash distributions (dividend, interim dividend, non-taxable reserves etc.) are paid through Eurobank, the payer bank:

• Through the participants of the beneficiaries in the DSS (banks and brokerage firms), according to the provisions of the ATHEXCSD Rulebook and its relevant decisions.
• Especially in cases of dividend payment to the legal heirs of deceased beneficiaries whose securities are kept in the Special Account of their Share in the DSS, managed by ATHEXCSD, the dividend is paid through the Eurobank branch network, once the entitled heirs are certified.

For further information contact the Eurobank Investor Information Services Division.

• Call on +302144046400.
• Email at investorsinfo@eurobank.gr

Within 5 years from the end of the year when the claim was made. Meaning, from the end of the year when the financial statements of the fiscal year where approved and the decision about the dividends distribution was taken.

After these 5 years, the dividends are barred in favour of the Greek State.