EVA – The Eurobank Virtual Assistant!

EVA is the Eurobank Virtual Assistant. She answers your questions about products, services and banking processes 24/7, through the Eurobank digital channels.

Meet EVA

EVA is a next generation virtual assistant. She uses AI to make your day-to-day life easier, with a modern digital personality:

Friendly – She provides immediate assistance and communicates in a natural and straightforward way.
Supportive – She guides you and helps you access the information you need more readily.
Clear – She breaks down any complex information to provide answers that are easy to understand.
Reliable – She offers a dependable and consistent customer service experience every time you chat.

EVA on the Eurobank digital channels

On eurobank.gr

You can search for information about products, services and processes, as well as about the Eurobank pricing policy. EVA can help you find what you’re looking for faster.

On the Eurobank Mobile App

EVA guides you in your transactions and informs you about the status of your card and loan applications. She also keeps a history of your chats and can interact with you through voice typing.

On e-Banking

EVA provides updates about products and services you use online. In addition, she offers personalised information on matters related to cards and loans, such as the status of your applications.

EVA and your security

You can talk to EVA securely, through the official Eurobank digital channels. For your protection, do not enter your personal e-Banking credentials, Password, PIN, One-Time-Passcode (OTP) or full card details.

EVA does not carry out transactions. She provides information and guides your next steps. When you need to carry out a banking transaction, use the secure Eurobank digital channels.