To get your credentials online you just need to have registered your mobile number and hold an active Eurobank debit or credit card in your name.
Eurobank debit or credit card
To get login credentials online, you need to hold an active Eurobank debit or credit card issued in your name.
You cannot use a prepaid card.
2 of the 4 digits of your card PIN
Enter 2 of the 4 digits of your card PIN in the respective empty spaces of the CARD PIN field.
We will never ask you to reveal your entire card PIN when you sign up to e-Banking or at any other time. Additionally, none of our representatives will ever ask you to reveal your entire card PIN.
Activate the OTP service as an additional security layer for your online transactions.
Accepting the terms of use
To get login credentials online, you need to read and accept the terms of use:
- Security Information
- Pre-contractual Information Document
- Banking Transactions Price List
- General Transaction Terms
Mobile number
The mobile number you have registered with Eurobank appears automatically in the MOBILE NUMBER field.
If you have registered more than 1 mobile number, choose the one you want to link to the service.
If your mobile number does not appear, you or a proxy can come to one of our branches to register the number. You may continue the sign-up process online, once you complete this step.
OTP activation
To activate the OTP service on your mobile, choose SEND.
You receive an SMS or Viber notification with a 6-digit OTP valid for 2 minutes. Enter it in the ONE-TIME PASSCODE field.
The OTP offers an additional security level for your online transactions, e.g. to recover your e-Banking credentials, pay bills, transfer funds to other accounts.
Username
Enter the Username you want to use to log in.
Your Username must consist of 6 to 15 characters with at least 1 letter.
You may use letters, numbers or the symbols “@”, “.” and “_”.
Password
Enter the Password you want to use to log in.
Your Password must consist of:
At least 8 characters. We suggest you use more than 12 characters.
- At least 1 lowercase letter, English or Greek: a-z or α-ω
- At least 1 uppercase letter, English or Greek: A-Z or Α-Ω
- At least 1 number: 0-9
You can also use:
- Symbols: “!”, “@”, “$”, “&”, “*”, “_”, “?”, “+”, “-”, “=”, “#”, “%”, “^”, “(”, “)”, “~”, “:”, “;”, “{”, “}”, “|”, “¨”, “"”, “<”, “>”, “[”, “]”, “,”, “.”, “\” and “/”
- Special characters: “Ά”, “Έ”, “Ή”, “Ί”, “Ό”, “Ύ”, “Ώ”, “Ϊ”, “Ϋ”, “ά”, “έ”, “ή”, “ί”, “ό”, “ύ”, “ώ”, “ϊ”, “ΐ”, “ϋ” and “ΰ”
- Space “ ”
Combinations of the same or consecutive characters on the keyboard or in the alphabet are not allowed. Your Password strength must be at least medium, according to the indication.
You are not allowed to use any of your previous 5 passwords.
Fill in the Password twice to confirm it.
Password Renewal
For your own protection, our system requires you to renew your Password every 6 months to maintain access to your e-Banking.
Upon successful login into e-Banking once 6 months have passed since you renewed your password, you will be asked to choose whether you want to change your Password or extend the use of the current one. The option to extend the use of your Password can only be applied once for each password you set in the system.
If you choose to extend the use of your current Password, you can keep the same Password for another 6 months. After that period, you will be asked to set a new Password.
If you choose to change your Password or if the extension is not available as an option because you have already applied it to your current Password, you will be prompted to enter your old Password once and then your new Password twice to complete the change.
Additionally, you can change your Password at any time through your e-Banking.
Choose:
Settings > Security settings > Change Password
Your credentials (Username and Password) are strictly confidential. See how to protect them to carry out secure e-Banking and secure mobile banking transactions.
How we guide you over the phone
- +302109555345, Monday to Sunday, 08:00-23:00 local time (GMT+2, Athens).
A qualified EuroPhone International Banking representative guides you step-by-step on getting your login credentials and logging into your e-Banking or the Eurobank Mobile App for the 1st time.
You don’t have to be an expert in technology. Our representative will talk to you using simple terms.
The service is free for all our clients.
We will never ask you to reveal identification details or credentials.
What you need to get login credentials
When you talk to our representative, you need to have:
- Internet connection and access to your computer or mobile.
- Your active Eurobank debit or credit card. You need to know your card PIN.
- The mobile number you have registered with Eurobank.
e-Statements for your accounts or cards
Enter any email you want, even if you have not registered it with Eurobank.
You can register another email any time you want. Choose:
Profile > e-Statements > Manage
Smart charts and interactive visuals
Your account and card activity appears on your timeline. You can view the balance and the paid-in / paid-out amounts interactively. This way, you keep track of your finances over time.
You can view in detail your expenses counting towards your tax deductions in Greece per month or per category through the smart charts (e.g. supermarkets, phone bills, petrol stations).
Biometric identification and fast logout
If you have a mobile that supports biometric identification technology, you can log into the Eurobank Mobile App:
- With Face ID, if you have activated Face ID on your device.
- Using your fingerprint, provided you have activated the Touch ID system on your device and the Touch ID function on the app.
Additionally, if your mobile supports this technology, you can log out quickly, simply by shaking your mobile (Shake2Logout).
With your card and your mobile number
To recover your credentials (Username or Password) online, you will need:
- The number and PIN of an active Eurobank debit or credit card issued in your name.
- The mobile number you have registered with Eurobank.
On the new page:
- Fill in your card number and 2 of the 4 digits of your card PIN.
- Choose your mobile number and ask for a One-Time Passcode (OTP).
- Enter the 6-digit OTP you received on your mobile.
Your Username appears on the next screen. - Enter the Password you want to use to log in.
If you don’t have an active Eurobank card or EuroPhone Banking PIN
Make an appointment and come to one of our branches to get a debit card and e-Banking credentials.
Alternatively, your proxy may come to one of our branches and apply for a debit card. The card is sent to your address, at the country where you live.
If your details in our files are outdated, you need to update them. Bring all the supporting documents so we can update your details.