EFG Eurobank Ergasias has won a series of awards this year for the services offered via alternative channels. Following various evaluations, Eurobank was acclaimed as the Bank offering the most complete and highest quality services via alternative distribution channels (internet, mobile and phone) in 2003, compared to all Greek banks. More specifically:
Eurobank was awarded the “Best Consumer Internet Bank” in Greece award in the annual competition conducted by the internationally acclaimed American magazine “Global Finance”. The evaluation criteria included, among others, the service strategy towards clients using electronic channels, the range of online products offered, the attraction of new online customers, as well as the design and functionality of the corporate website. This success comes to top the recognition that Eurobank has received in comparative tests conducted by Greek technology press. “RAM” magazine awarded the first position to Eurobank’s e-banking service. The online support of credit cards, the management of local and international payments, amongst other services where key factors that differentiated Eurobank for the second consecutive year. “PC Magazine” awarded Eurobank the first place in Mobile Banking, the electronic banking transactions service via mobile phone, for its comprehensiveness and quality, combined with the security and support offered to clients.
In addition, Europhone Banking, the phone banking service of Eurobank, captured the first place at the annual competition “The Teleperformance CRM Grand Prix 2003” in the category “Large Call Centers”, for the exceptional quality of services it offers to clients over the telephone. The competition is conducted in 40 countries by Teleperformance, the largest provider of telemarketing and teleservices, and examines criteria that define the quality of teleservices (e.g. average waiting time, service quality, politeness, product knowledge etc.). Entries from Greece in the competition that takes place for the sixth consecutive year, included 29 companies, of which 10 banking institutions, which operate in-house call centres.