PayGate: Online collection service

Automatic payment requests

Payment requests are automatically sent to your customers by email, on the date that you specify. Each payment request has a specific reason, which you fill in for each particular amount owed by your customer.

The amount due may be tied to one or more customer invoices. The payment request may also include the invoice details, e.g. invoice number, issue date, etc.

With each payment request you can ask for payment of the total amount due or specify a minimum that you accept as partial payment.

Discover other ways to make things easier for your customers.

Automatic notification with each payment

You get an email the moment your account receives a payment through the PayGate interbank platform.

With this email, PayGate lets you know:

• Your customer has successfully completed a payment to you.
• The exact amount deposited into your account.
• The reason the amount was deposited into your account.

Automatic ERP update

PayGate may also be connected to your business ERP.  This way, when a payment is made, your system is automatically updated.

Discover other ways to save time.

Instant deposit into your account

You are notified by email when a transaction is completed. Then you immediately see the money paid by your customer into your account, even on non-working days and hours.

No charge, no registration

Your customers can make their payments through PayGate:

• Without paying an additional charge to use it.
• Without registering to the service.

Instant debt reminders

With the PayGate interbank platform, your customers have an extra tool for making payments to you, as they:

• Receive automatic email reminders about the money they owe you on the dates that you specify.
• Can plan their payments in time, based on their obligations.

Easy payment process

Your customers can pay you the moment they receive the email with your payment request. Payment is made in 4 simple steps. Your customers:

1. Choose the Payment field they find in the email. They are automatically transferred to the secure PayGate interbank environment.
2. Review the breakdown of the payment due, e.g. amount, invoice number, issue date, etc. If you have given them a partial payment option, they specify the amount they wish to pay.
3. Choose the bank from which they want to make the payment and log into their e-Banking.
4. Approve the final payment to your business. They don't have to fill in the payment information. The IBAN, code and reason for payment are autofilled through the PayGate interbank platform.

Payment from their bank of choice

Give your customers the option to pay from their account at a bank of their choice.

The PayGate interbank platform supports payment from the 4 Greek banks that use IRIS e-commerce and Eurobank e-Commerce:

• Eurobank
• Alpha Bank
• National Bank of Greece
• Piraeus Bank

Partial payment option

Give your customers the option of paying part of the amount they owe you.

You can use the PayGate options and apply a specific policy for each customer.

Secure payments

Your customers make payments through the secure e-Banking environment of their bank, as they:

• Log in with their personal login credentials.
• Confirm the transaction with the methods available on their e-Banking, e.g. OTP, fingerprint, face ID.

This way they safeguard their payments against fraud.

Resources saved from the collection process

Your employees spend less time trying to collect your business receivables, as they don’t have to:

• Make phone calls to remind customers of payments – payment requests are sent automatically to your customers.
• Provide details on payment methods, IBAN, etc. – all details are autofilled by the PayGate system.
• Search to identify payments made with wrong or missing descriptions – each payment request has its own unique identification number.
• Update customer records – as you can connect the PayGate interbank platform to your business ERP and fully automate the collection process.

This way you make better use of your employees’ time to meet other business needs.

Electronic invoicing and filing combined

To save even more time, you can also automate and fully digitise your receivables with:

• Electronic invoicing
• Electronic filing of tax documents

With the PayGate interbank service, your collections are processed electronically.

This safeguard your business from erroneous payments which may end up in third-party accounts because of:

• Unintentional customer mistakes.
• Third-party fraud that misled your customers, through scams involving false changes to bank details.

Yes. PayGate is now also available through SOFTONE. It’s been added to the collection automation services hosted at the SOFTONE PayHub.

To find out more, visit the dedicated PayGate by SOFTONE page.

Not necessarily. As long as your system can:

1. Create the payment requests.
2. Process the notification options for end-to-end payments offered by PayGate, if you want to fully automate the process.

You can use the following software:

• Archiving Connect
• PayGate Agent
• Web Services

No. PayGate simply notifies the customers about the need to pay the invoice and guides them until the money is successfully transferred to your account. 

Any cases of reversing payments, credit invoices and double payments are dealt with directly between you and your customers, without the use of the PayGate interbank platform.