EuroPhone Banking 24/7
Call to carry out transactions, check your finances or get information on products and services.
On the other end of the line, whenever you need us
EuroPhone Banking is available 24/7 all year round.
- If you are an individual customer, call us on +302109555000.
- If you are a business customer, call us on +302109555222.
- If you are a Personal Banking customer, call us on +302109555111.
Find out all your options with EuroPhone Banking.
Your EuroPhone Banking PIN
To carry out some phone transactions, including payments and cash transfers, you must have a EuroPhone Banking PIN. You can get a PIN as long as you have an active Eurobank card in your name, and know the card number and PIN:
- Over the phone – as long as you have registered your phone number and address with Eurobank and your details are up-to-date. You will receive your EuroPhone Banking PIN by post.
- At a Eurobank branch – as long as you can bring a witness. You choose your EuroPhone Banking PIN on the spot, using a keypad with Braille buttons.
More than 800 talking ΑΤΜs all over Greece allow you to withdraw cash, check your finances and manage your PIN.
Connect your earphones using the ATM audio jack. The jack is located to the right of the screen, under the card slot. A button next to the jack allows you to adjust the volume of the audio.
Follow the recorded audio instructions to:
- Withdraw cash
- Make fast withdrawals
- Check your balance
- Print a statement of your latest activity
- Change your PIN
- Sync your PIN
Each of the options mentioned in the audio instructions is assigned a number. To choose an option, press the number assigned to it on the ATM keypad.
The numbers on the ΑΤΜ keypad are in ascending order, from top to bottom:
- 1, 2 and 3 on the first row of keys.
- 4, 5 and 6 on the second row of keys – the key for the number 5 is in the middle of the row and has a bump on it to help you locate it on the keypad.
- 7, 8 and 9 on the third row of keys.
- 0 is in the middle of the last row of keys.
There are 3 more keys that you may find useful. These are arranged one under the other, to the right of the numeric keypad. From top to bottom:
- Clear – with a tactile vertical ridge on it
- Cancel – with a tactile Χ sign on it
- Enter – with a tactile circle on it
Insert your card into the card slot so that the ATM can identify you. This is a horizontal slot to the right of the screen.
Alternatively, you can use contactless identification. Hold your card close to the card reader. The card reader is located to the right of the keypad, is square-shaped and has tactile marks on it. However, contactless identification does not allow you to change or sync your PIN.
At a branch, where you get secure priority service
We update our branch processes to help you get secure customer services.
Make an appointment at any branch
Call or email your branch of choice to make an appointment at a time slot that is convenient for you.
Find the contact details of our branches or call EuroPhone Banking:
- +302109555000, 24/7
Our branches provide priority service to people with impairments. This is confirmed by a sign at the entrance of most branches, including a Braille version.
Even when the sign is not there, however, our people have been trained to provide you with priority service. Let us know as soon as you come into the branch. It is a good idea to carry a certificate confirming your impairment.
You can carry out transactions at your Eurobank account holding branch. If you want to bank at another branch, you must first notify your account holding branch. When you visit the other branch, you must bring a witness who can confirm your identity.
Guide dogs welcome at our branches
If you depend on a guide dog, your dog is allowed into the branch as stipulated by law.
Let us know at the entrance and we will immediately let the dog accompany you inside. It is a good idea for you to carry the documentation confirming your dog is a service dog.
Our people are trained to avoid any contact your dog might find uncomfortable. They know your dog is a service animal crucial to your independent transport, as opposed to a common pet.
Safeguarding your transactions in line with applicable procedures
Our branch activities include procedures to ensure your own safety and the validity of your transactions.
For example, you must orally request any transaction you want to carry out at a branch. Before you sign, we make sure you have been informed in full about the terms.
You do not need to bring a witness for transactions up to €1,000.
Two branch employees make sure you have been informed in full about the terms of the transaction.
You are only allowed to carry out 1 transaction up to €1,000 a day: a cash withdrawal, a cash transfer or a payment.
You need to bring a witness for transactions over €1,000. Along with two branch employees, the witness ensures you have been informed in full about the terms of your transaction.
You also need to bring a witness when you apply for:
- e-Banking credentials
- Eurobank products and services
To begin your banking relationship with Eurobank, you need to bring a witness. The witness will read out to you our General Transaction Terms and the Payment Services Directive (PSD). You have to sign these documents so that you can start banking us.
Documents in Braille
You can request the following documents in Braille at our branches:
- Supporting documents required to begin banking with us
- General Transaction Terms
- The 2nd Payment Services Directive (PSD2)
- Information document on personal data processing (according to GDPR)
You will receive these documents 1 week after submitting your request.
Accessibility to our new generation of branches
Our Future Branches include dedicated working areas, where we can work together in privacy and comfort.
How can we help you get a better customer experience?
If there is something that does not work as expected or you have ideas on how we could provide better customer service, let us know.
If you share your thoughts with us, we can design even better services for our visually impaired customers, together.