The Client Relations Division designed and implemented successfully projects that embraced an essential impact in the Qualitative Objectives of the Bank
Client Relations Division of EFG Eurobank Ergasias has been awarded with an important European distinction for the effectiveness, the high quality of provided services and the adoption of the most contemporary management methods, from the international prestigious Organization, European Foundation for Quality Management (EFQM).
Client Relations Division’s main objective is to enhance the level of service quality offered to the Bank’s customers. Under this perspective, the Division participated in the EFQM Excellence Model adopting the criteria for the "Committed to Excellence" model.
The Client Relations Division designed and implemented successfully projects that embraced an essential impact in the Qualitative Objectives of the Bank. The EFQM Assessors evaluated the Division’s participation in the "Committed to Excellence” model very positively.
The European distinction "Committed to Excellence" endorses the continuous commitment of the Bank so as to deliver to the customer high quality service with respect and social responsibility according to the most advanced European Specifications.
The European Foundation for Quality Management (EFQM) is an international, non-profit Organization that resides in Brussels. Its members comprise with thousands Organizations in the entire world, and among them are included some of the bigger European Enterprises. EFQM´s aim is to help European Businesses to become more competitive, through the most effective use of the leading edge management practices. EFQM model is the most holistic and innovative management model in Europe. It is implemented with considerable success from thousands of enterprises, including the 15 largest European Enterprises (Phillips, Nokia, LLOYDS, Siemens, BP, British Telecom, TNT, Deutsche Post etc).