IRIS Commerce

In-store

The IRIS QR code is displayed on the POS terminal.

1. Open the Eurobank Mobile App and choose “Transactions” from the menu at the bottom of the screen.
2. Tap on “With QR code” at the top right and scan the QR code displayed on the POS.
3. Confirm the payment information and account to be charged to complete your purchase.

Online shopping from your mobile

When you shop online, at the checkout choose IRIS Payments > Eurobank.

You are automatically redirected to the Eurobank Mobile App to confirm the payment information and the account to be charged, and complete your purchase.

Online shopping from your computer

When you shop online, at the checkout choose IRIS Payments and:

1. On the payment screen, choose “Create QR Code”.
2. Open the Eurobank Mobile App and choose “Transactions” from the menu at the bottom of the screen.
3. Choose “With QR code” at the top right and scan the QR code displayed on your computer screen.
4. Confirm the payment information and the account to be charged to complete your purchase.

Card-free shopping

Enjoy cashless shopping even if you don’t hold a credit, prepaid or debit card:

• In-store, you pay through the Eurobank Mobile App with the QR code displayed on the store POS terminal.
• Online from your computer, you pay through the Eurobank Mobile App with the QR code displayed on the computer screen.
• Online from your mobile, you are automatically redirected to the Eurobank Mobile App to pay.

Alternatively, for online shopping from your computer, you are transferred to e-Banking and your account is charged directly.

Shopping history

With the Eurobank Mobile App and e-Banking, you have access to your shopping history.

On the Eurobank Mobile App, at the bottom of the screen:

1. Choose Transactions > History.
2. Choose the transaction you want from the Transaction categories.
3. Fill in the details and choose SEARCH.

On e-Banking, from the left menu:

1. Choose My Transactions > Transaction Log.
2. Under Transaction Results, choose the transaction you want from the TRANSACTION TYPE field.
3. Fill in the other details in the fields and choose SEARCH.

Discover everything you can do with the Eurobank Mobile App and everything you can do with e-Banking. 

The Eurobank systems are protected by strong next generation Firewall. When you carry out transactions, your data is transmitted in encrypted form using a 256-bit key and the TLS protocol for communications. This means your transactions are carried out within a secure electronic environment.

Find out how we safeguard your online transactions.

For your business shopping

Use IRIS Commerce to shop from your business account.

If you are the business owner or legal representative, IRIS Commerce is automatically activated when you sign up to e-Banking.

Otherwise, to use it, you must bring us an authorisation from the legal representative of your business.

In addition, you must have activated One-Time Passcodes (OTP). To activate them, log into e-Banking and choose:

Settings > Security settings > One-Time Passcode (OTP) > Activate.

For your customers

Offer your customers an additional payment method when they shop. All they need are Eurobank e-Banking, the Eurobank Mobile App or e-Banking at Alpha Bank, the National Bank of Greece, Piraeus Bank, Viva or CrediaBank.

Shopping history

With e-Banking, you have access to your shopping history. Log into e-Banking using your credentials and then:

1. Choose My Transactions > Transaction Log.

2. Under Transaction Results, choose the transaction you want from the TRANSACTION TYPE field.

3. Fill in the other details and choose SEARCH.

Yes, as long as you have:

• Registered your mobile number with Eurobank.
• Activated One-Time Passcodes (OTP) through your e-Banking, under Settings > Security Settings > One-Time Passcode.

When you shop online from your computer, at the checkout choose IRIS Payments > Eurobank.

You’ll be automatically redirected to your e-Banking, where you:

1. Fill in your e-Banking credentials and see the details of your order.
2. Choose the account you want to charge.
3. Enter the One-Time Passcode (OTP) you receive on the mobile you registered when signing up to e-Banking.
4. Return to the e-shop website, to complete your purchase.

Only your customers who have e-Banking at Eurobank, Alpha Bank, the National Bank of Greece, Piraeus Bank, Viva or CrediaBank may pay with IRIS Commerce.

Otherwise, if your customers do not have e-Banking with a Greek bank, they can shop at your e-shop with a credit, prepaid or debit card.

To recover your credentials online, you need:

• The number and PIN of an active Eurobank debit or credit card issued in your name.

• The mobile number you have registered with Eurobank.

If you have a EuroPhone Banking PIN, you can recover your e-Banking credentials over the phone, 24/7:

• +30 2109555000
• +30 2109555222 (for businesses)

Otherwise come to one of our branches.

Find out how to retrieve your e-Banking credentials.

Yes, provided you are the business owner or legal representative. IRIS Commerce is automatically activated when you sign up to e-Banking. Otherwise, to use it, you must bring us an authorisation from the appropriate business representative.

In addition, you must have activated One-Time Passcodes (OTP). To activate them, choose:

Settings > Security settings > One-Time Passcode (OTP) > Activate.