Annual Report 2021 – Business and Sustainability

1

Direct Economic Value Creation and Financial Performance

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 201-1

Link to the Sustainable Development Goals

2

Innovation and Digital Economy

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3

Link to the Sustainable Development Goals

3

Corporate Governance, Strategy, Compliance and Risk Management

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 205-3 / GRI 206-1 / GRI 419-1 / SASB FN-CB-510a.1 / SASB FN-CB-510a.2

Link to the Sustainable Development Goals

4

Customer Privacy and Data Security

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 418-1 / SASB FN-CB-230a.1

Link to the Sustainable Development Goals

5

Responsible Information and Protection for Clients

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 417-2 / GRI 417-3

Link to the Sustainable Development Goals

6

Operational Environmental Impact

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 301-1 / GRI 302-1 / GRI 302-3 / GRI 302-4 / GRI 306-3

Link to the Sustainable Development Goals

9

Diversity, Equity and Inclusion

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 405-1 / GRI 405-2

Link to the Sustainable Development Goals

10

Contribution in the Mitigation of Socio-economic Challenges for the Nation’s Future

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 203-2

Link to the Sustainable Development Goals

11

Economic Inclusion

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI FS 13 / GRI FS 14

Link to the Sustainable Development Goals

13

Climate

Indices

GRI 103-1 / GRI 103-2 / GRI 103-3 / GRI 305-1 / GRI 305-2 / GRI 305-3 / GRI 305-4 / GRI 305-5

Link to the Sustainable Development Goals

2021 Highlights

10 Material Topics

How we operate responsibly

We operate responsibly for the environment, the society and our people

10 Material Topics