2020 YEAR IN REVIEW

February

  • Submission of applications for Eurobank’s Cairo I and Cairo II securitization notes to opt-in to the Hellenic Asset Protection Scheme (“HERCULES”).
  • Growth Awards.

March

  • Completion of demerger of Eurobank Ergasias SA through the hivedown of its banking business to a new bank “Eurobank SA ”Eurobank Ergasias SA ceases to be a bank and is renamed to “Eurobank Ergasias Services and Holdings SA”.
  • egg – enter•grow•go 8th cycle.
  • Eurobank donates healthcare equipment and material to support the Public Health System in the midst of the Covid-19 pandemic.
     

April

  • Supported the liquidity of small and medium businesses that were affected by the Covid-19 pandemic, through the sub-programme “Working Capital with subsidised interest rate by the Hellenic Development Bank”, as part of the Business Financing- Entrepreneurship Fund (TEPIX) II.

May

  • Submission of application for Eurobank’s Cairo III securitisation notes to opt-in to the Hellenic Asset Protection Scheme (“HERCULES”).
  • Eurobank supports Greek Tourism - New initiatives, totaling €747 million, for the restart of the hotel industry.

June

  • Completion of “Europe” and “Cairo” transactions with doValue SpA.
  • Provided working capital to support liquidity needs of businesses-Eurobank participates in the Covid-19 Guarantee Fund launched by the Hellenic Development Bank.

July

  • Contribution of the remaining Cairo Notes to a subsidiary of Eurobank Ergasias Services and Holdings SA (Cairo Mezz Plc).
  • “Ariadne Interconnection” and Eurobank sign loan agreement for Crete-Attica interconnection.
  • Donated technological and other equipment amounting to €546,000 to the Hellenic Fire Service.

September

  • Share Capital decrease in kind by Eurobank Ergasias Services and Holdings SA in order for its shareholders to receive the shares of Cairo Mezz Plc.

December

  • Participated in the Energy Saving and Autonomy Programme (Exoikonomo - Aftonomo) launched by the Greek Ministry of Environment and Energy.

14 MATERIAL ISSUES

2
Issue 2: Integration of new technologies – Digital Banking – Digital Transformation
Eurobank Index
• Number/value of transactions via digital channels • Number of users / new users of digital channels • Digital Literacy
Link to the Sustainable Development Goals
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gri-icon-9-en
5
Issue 5: Personal data protection
Eurobank Index
GRI 418-1
Link to the Sustainable Development Goals
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1
Issue 1: Financial growth / performance
Eurobank Index
GRI 201-1
Link to the Sustainable Development Goals
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gri-icon-8-en
gri-icon-9-en
10
Issue 10: Supporting and financing for the Greek economy
Eurobank Index
GRI 203-1 / GRI 203-2 / GRI 204-1 / FS 7 / FS 8
Link to the Sustainable Development Goals
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gri-icon-8-en
gri-icon-9-en
gri-icon-10-en
gri-icon-11-en
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13
Issue 13: Actions and initiatives to manage Covid-19 pandemic impact
Eurobank Index
GRI 403-1 / GRI 403-2 / GRI 403-4 / GRI 403-6 / GRI 403-8
Link to the Sustainable Development Goals
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gri-icon-8-en
15
Issue 15: Attracting and developing human resources, and continuously improving the knowledge and skills of employees through modern training and development programmes
Eurobank Index
GRI 401-1 / GRI 401-2 / GRI 404-1 / GRI 404-2 / GRI 404-3 / GRI 405-1 / GRI 405-2
Link to the Sustainable Development Goals
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8
Issue 8: Regulatory Compliance and Business Ethics
Eurobank Index
GRI 205-2 / GRI 205-3
Link to the Sustainable Development Goals
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3
Issue 3: Improvement of product and services
Eurobank Index
Simplification and optimisation of processes for the products and services offered
Link to the Sustainable Development Goals
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7
Issue 7: Corporate Governance and Risk Management
Eurobank Index
GRI 102-17 / GRI 102-19 / GRI 102-20 / GRI 102-21 / GRI 102-22 / GRI 102-23 / GRI 102-24 / GRI 102-28 / GRI 102-30 / GRI 102-32 / GRI 102-33 / GRI 102-38 / GRI 102-39 / GRI 102-35 / GRI 102-36 / GRI 102-37
Link to the Sustainable Development Goals
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16
Issue 16: Safe and productive work environment by integrating new technologies
Eurobank Index
GRI 403-1 / GRI 403-8 / GRI 403-4
Link to the Sustainable Development Goals
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gri-icon-8-en
gri-icon-9-en
4
Issue 4: Responsible provision of information and customer service
Eurobank Index
GRI 417-1 / GRI 417-2 / GRI 417-3
Link to the Sustainable Development Goals
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gri-icon-16-en
17
Issue 17: Access to financial services for all
Eurobank Index
FS 7 / FS 13 / FS 14
Link to the Sustainable Development Goals
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gri-icon-9-en
gri-icon-10-en
18
Issue 18: Environmental footprint and climate change
Eurobank Index
GRI 301-1 / GRI 302 -1 / GRI 302-2 / GRI 302-3 / GRI 302-4 / GRI 305-1 / GRI 305-2 / GRI 305-3 / GRI 305-4 / GRI 305-5
Link to the Sustainable Development Goals
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gri-icon-9-en
gri-icon-11-en
gri-icon-12-en
6
Issue 6: Investments, financing and products based on social and environmental criteria (ESG)
Eurobank Index
FS 8
Link to the Sustainable Development Goals
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BUSINESS ACTIVITIES AND CUSTOMER EXPERIENCE

  • Financing for the Crete-Attica electrical interconnection

    Participation in the financing of Phase A for the Hellinikon project

  • Paperless Bank Index: 30%, Paperless Customer Index: 19%

    1,608 Self Service Banking Terminals (ATMs, Automated Payment Systems and PPUs)

    Present in 207 regions/municipalities with a population less than 5,000

  • 3.1 million contacts with clients through EuroPhone Banking

    14-point rise in NPS in the branch network

  • 50.041 million transactions through digital channels

    1.386 million active users of digital channels

  • 1 day to approve a credit card

    2 days to give out a personal loan

    3 days to issue an opinion on legal representatives for businesses

    5 days to respond to clients for after-sales requests

  • e-Banking: Rise in NPS from 28 to 47

    Mobile Banking: Rise in NPS from 24 to 59

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