Tuesday, November 22, 2011
European Distinction for the Group Client Relations Office
The Client Relations Office of the Eurobank EFG Group has been once more honoured on a European level
The Client Relations Office of the Eurobank EFG Group has been awarded a significant distinction on a European level for effectiveness, high quality services and the adoption of most modern management practices. The "Recognized for Excellence" distinction was given by the internationally renowned organisation European Foundation for Quality Management (EFQM).
EFQM is a global non-for-profit membership foundation based in Brussels, Belgium. It has 500 member European enterprises including Siemens, Bosch, Nokia, Telecom Italia, Volkswagen etc, with a common purpose of achieving Excellence.
In 2010 the Client Relations Office of the Eurobank EFG Group participated once again in the European Recognition Programme for Quality and Excellence. It successfully implemented the model’s principles at the next “Recognized for Excellence” level. During its participation it designed and implemented actions and projects to further strengthen and improve its functioning. These were very positively evaluated by the EFQM Excellence Award Assessors.
The European “Recognized for Excellence” distinction confirms and ensures the Bank’s continued commitment to provide top quality service with sensitivity, respect and social responsibility to clients according to the strictest European standards.The Client Relations Office at the Eurobank EFG Group has since its inception in 2002 adopted a culture to continually improve quality, care and commitment to its customers. This fact was soon recognized as it has been awarded the EFQM “Committed to Excellence” distinction as early as 2004 for the first time. The 2011 distinction was presented at a special function organised by the Greek Management Association (EEDE).-