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Professional Development & Training

The development of the competitive advantages of our people is a steadfast choice of strategic importance for the Eurobank group and is ensured through the design and implementation of an official and integrated Training and Career Development Framework. The framework focuses on enhancing a unified growth culture and has won awards for its innovation, successful practices and positive impact. Career Development Programmes include:

  • Executive and Leadership programmes, which aim at enhancing leadership efficiency
  • Professional Development Applications, which aim at developing professional competencies and employee skills as part of existing and/or new roles
  • Mentoring Programmes, which aim at enhancing leadership communication and coaching skills and encouraging cooperation among business units
  • Professional Development Intranet site, which provides information about career development pathing and the prerequisites for succeeding in different roles

Career Development Programmes aim at the advancement of employee skills and competencies that lead to optimum performance and at their targeted utilisation for key positions within the Group, as well as succession planning, knowledge transfer and the establishment of common development methodologies that enhance transparency and objectivity. Seeking, above all, to offer targeted training, the Group has been implementing Policies & Procedures certified by TÜV Hellas in accordance with the ISO 9001:2008 standard, and develops “Learning Plans per position”. Special emphasis is placed on programmes for:

  • Developing leadership and managerial skills. These training programmes constitute one of the Group’s strategic priorities and are offered in cooperation with recognised educational institutions such as ALBA, Harvard Business Publishing, the Athens University of Economics and Business, the International Hellenic University and other institutions. An indication of this effort is represented by the participation of 706 executives in the Harvard Business Publishing programmes in 2014, while the seventh cycle of the “Eurobank-ALBA MBA in Financial Services” was launched, attracting 30 participants on the Group level.
  • Acquiring knowledge, job-related skills and practical banking experience on all levels, as well as certification on various fields. Special emphasis was placed on the training process of the Retail Branch network executives on modern customer-centric approach and service-related issues, with 1,051 participants during 2014. In regards to Bank of Greece Certification, in 2014, 770 Employees obtained professional certification for the Provision of Investment Services and 267 were certified on Insurance Intermediation. Moreover, 1,926 executives of the Group attended training courses on the New NPL Management Regulatory Framework and the Code of Conduct of the Bank of Greece.
  • “Counter Fraud”, which aim at creating a common culture and awareness on fraud-related issues, as well as on issues related to fraud prevention and detection mechanisms. It is noted that, in 2014, 2,916 employees attended the Counter Fraud training programmes, on the Group level.   
  • Positivity (Life Skills, Time & Stress Management and Work Life Balance) and collaboration enhancing programmes, which aim at enhancing the capacity of employees and teams in dealing more effectively with the economic crisis and its consequences.  

The Group’s Training Key Performance Indicators for 2014 were as follows:

  • Training days per employee: 4.07 (increased by 51.3% year-on-year)
  • Total participations in training programmes: 63,648 (increased by 29.06% year-on-year)
  • Training man-hours: 444,461 (increased by 46.34% year-on-year)
  • Percentage of employees who participated in training: 81.3%
  • e-learning: 28.7% 


More about the Group's Human Resources

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