The security of your transactions is a top priority for Eurobank and therefore it has made and is continuing to make significant investments in this field. The adoption of advanced technology as well as communication protocols and identification mechanisms that are a first for Greece make Eurobank a pioneer in the safeguarding of electronic transactions.
Eurobank guarantees the security of your transactions via e-Banking
By way of example, these are the measures taken by the Bank to protect your electronic transactions:
It is necessary that the website on which you enter your personal login passwords is certified by a Trusted Third Party. Eurobank has selected Verisign as its trusted third party to certify its identity on the internet. When visiting secure pages the following icon will appear: . This icon confirms that you are on the right path.
For the purpose of identifying e-Banking users Eurobank uses a personal password that is unique for every user of the service, as well as the Username stated by each user when logging into the service for the first time. The combination of the above provides the user access to the e-Banking service and allows him to carry out transactions involving money transfers to his own accounts or transfers made in payment of debts (e.g. electricity bills, loan instalments, etc.).
As regards transactions in which the recipient is unknown, which entail a certain degree of risk (e.g. transfers to third parties, remittances), the Bank does not simply settle for this degree of user identification, but requires an additional safety net, namely digital certification. The digital certificate is a means that allows its holder to digitally sign all electronic transactions made via e-Banking. Once installed on a computer, this certificate provides user identification and allows transactions and money transfers between accounts to be carried out only by this particular user. In the electronic world the digital certificate has the same function as a passport in the natural world, and it is issued by a Digital Certification Service Provider. If a user trusts a Digital Certification Service Provider, then he also trusts the certificate issued by the said provider. Please note that Eurobank is the only bank-provider of digital certificates that is enrolled in the registry of the Hellenic Telecommunications and Post Commission (EETT).
Apart from digital certificates, the new e-Banking service also allows its users to carry out transactions with third parties through the use of One-Time Passwords, which are sent to their mobile telephones. One-Time passwords offer flexibility and greater security as they have a short lifespan and can be used for no more than one transaction.
Securing the transfer of data
An additional safety net that ensures confidentiality during the transfer of data is encryption. Eurobank uses the SSL (Secure Sockets Layer) communication protocol together with 128-bit encryption, which ensures the security of transactions via the internet. 128-bit encryption means that there are 2128 possible keys used to encrypt messages from Internet Explorer to the Bank’s server. Therefore, 128-bit encryption is considered practically impossible to crack. It is easy to tell if the page you are visiting is secure since the protocol that appears in front of the Bank’s web address will be converted from “http” to “https”; at the same time, the typical lock icon will appear at the bottom of the page.
Controlled access to the bank’s servers
Access to Eurobank’s servers is protected by the latest Firewall technology, which allows for the use of specific services while at the same time blocking the access of unidentified users to the Bank’s systems and databases containing confidential data and information.
Automatic User Log Off
The automatic user log off tool constitutes an additional safety net. Users are allowed to complete their transactions within a specific timeframe (fifteen minutes), after which users will be automatically logged off by the system.
Mandatory Change of Passwords
When initially logging into the e-Banking system, new users are obligated by the system to directly substitute their personal passwords with others of their choice, which they will also find easier to remember.
User passwords will be blocked after 3 consecutive failed attempts to log into the system or after a total of 9 failed attempts in a week, since continual failed attempts are considered to be suspect.
Blocking of access and reduction of transaction limit
Along with the possibility of blocking passwords, the e-Banking service allows users to either block their access whenever they wish or reduce the limit of their transactions via the service.
Entry of Login Details
Due to the occurrence of viruses that have the ability to record user entries, the service has adopted the optional use of a virtual keyboard that can be used to enter one of the two identification codes. Thus, even if one of the two identification codes could be broken, it would be of no use on its own and therefore the user would remain safe.