The Banking Ombudsman merged with the Investment Ombudsman to operate as a non-profitable civil partnership under the title “Hellenic Ombudsman for Banking – Investment Services” (H.O.B.I.S.) and was approved by the General Assembly of the Hellenic Banking Association.

The H.O.B.I.S. is a self regulatory scheme and its main scope is to examine financial complaints (except insurance ones) in a fair, impartial and open manner, assisting towards an amicable settlement.

The H.O.B.I.S. examines cross-border differences as well as differences that emerge from banking and investment services stemming from Banks or Investment Companies which are addressed to:

• Individuals
• Professionals
• Small Businesses
• Investors, Brokerage Firms as well as Greek Portfolio Investment Companies and Mutual Fund Management Companies

Detailed information on the Banking Ombudsman scheme can be found in a special brochure which is available from our entire branch network, as well as on the Internet Site: http://www.hobis.gr

In case the Group Client Relations’ Office answer does not fully satisfy you and you remain unhappy, you may forward your complaint, at maximum 30 days after from the Group Client Relations Office response, in writing  to the:

Hellenic Ombudsman for Banking –Investment Services (H.O.B.I.S.)

Massalias 1, 106 80 Athens,
Tel.No (+30)210 3376700-Fax:(+30)210 3238821
P.O.Box 3391, GR-102 10 Athens
e-mail: contact@bank-invest-omb.gr
Internet Site: http://www.hobis.gr