Once you have submitted your complaint, our Bank staff will deal with it instantly and respond to your problem.
The Group Client Relations Office is a Coordinative and Supervisory Division, monitoring Customers’ Complaints throughout Eurobank, ensuring that problems are dealt:
a) with transparency, objectivity and fairness
b) within the time frame that the Bank has set
You can submit your complaint as follows:
First Step:
You may communicate your problem directly to the person you originally dealt with or to the person who is servicing you within the Branch or
Call 801.111.1144, 24 hours per day or
correspond with:
EFG Eurobank Ergasias SA
Customer Care,
Postal Case: 190 50, Athens – Greece.
We will confirm receiving your letter within 24 hours and make our best to answer at least within 10 working days from the day we received it. Sometimes the answer may take longer, particularly if we need to make wide-range enquiries. However, for any delay, we will keep you informed.
Second Step:
In case our answer does not fully satisfy you, you may put your complaint in writing for further assessment, to the Group Client Relations Office by post:
EFG Eurobank Ergasias SA
Group Client Relations Office
8, Othonos Str.
105 57, Athens – Greece.
Our staff will re-investigate your complaint and aim to resolve it within 10 working days upon receipt. Likewise, any delays for further examination will be notified to you timely.
Next Step:
If you have received the final response to your complaint and you remain unhappy, you may address your complaint to the:
Hellenic Ombudsman for Banking –Investment Services (H.O.B.I.S.)
Massalias 1, 106 80 Athens,
Tel.No (+30)210 3376700-Fax:(+30)210 3238821
P.O.Box 3391, GR-102 10 Athens
e-mail: info@hobis.gr
Internet Site: www.hobis.grr
Attention: H.O.B.I.S. requires that your complaints’ re-examination inquiry should be received at maximum of 30 days from the Group Client Relations Office response.
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