Dear Customers,                                                    Welcome to the Eurobank's Group Client Relations Office web page!

For Eurobank, the process of continuous quality improvement constitutes a strategic choice in order to provide our customers with excellent quality services at all times. However, sometimes things may go wrong and we want to put them right as soon as possible. Our aim is to make it as easy as possible for you to provide us with your compliments, suggestions or complaints that you have concerning our services or our products, in order to be able to help you.
 
We would like to reassure you that your feedback is always welcome and is perceived as an opportunity to put things right and make improvements that you will feel the impact.

 

The continuous effort of our Organisation for the adoption of the best international practices concerning customers’ management relationships has been acknowledged with both, the certification «Recognized for Excellence» by European Foundation for Quality Management (EFQM) and ISO 9001: 2008 from TUV Hellas.
 
Finally, we would like to thank you for your interest in Eurobank and we hope your visit in our web page to be helpful.
 
 
Yours Faithfully,
Eurobank Ergasias SA
Group Client Relations Office


You can choose one of the Forms below!

• Group of Client Relations Office Distinction with EFQM's European Quality Award
• Submission Form of Compliments/Suggestions.
• How you can submit your complaint.
• Submission Form of Complaints
• The Hellenic Ombudsman for Banking – Investment Services (H.O.B.I.S.)